Associate Account Manager, Social Commerce

Live Craft is a specialist social commerce agency that launches, scales, and optimises brands' presence across platforms such as Tik Tok Shop, Amazon, Twitch, and beyond. We design and activate bespoke programmes that create authentic customer engagement, delivering content-led conversions through live streaming, influencer partnerships, affiliate programme management, and seamless marketplace logistics.

We operate as a division of Podean, a multi-award-winning global Marketplace Marketing agency.

We are looking for an Associate Account Manager to join our growing team. This role will primarily support the development and delivery of social commerce strategies on platforms such as Tik Tok Shop, with opportunities to expand across other platforms in the future. This is a hands‑on role, ideal for a natural leader with a passion for social content, influencers, digital commerce, and fostering meaningful relationships.

In this role, you will be interfacing with clients, fostering meaningful relationships, and driving strategic business solutions, so it’s essential you are comfortable and thrive in a fast‑paced, collaborative environment.

• Support day‑to‑day management of multiple Tik Tok Shop client accounts under senior account leadership
• Assist in executing Tik Tok Shop growth plans aligned with client KPIs and revenue targets
• Coordinate timelines, deliverables, and campaign milestones to ensure smooth execution
• Prepare performance summaries and weekly reports highlighting GMV, creator output, and key learnings
• Monitor KPIs and flag trends, risks, or optimisation opportunities to senior team members
• Maintain organised documentation across briefs, creator lists, trackers, and campaign recaps
• Research and identify creators aligned with client verticals and campaign objectives
• Conduct outreach and support onboarding of Tik Tok Shop affiliates
• Manage ongoing creator communications to ensure content is delivered on time and aligned with campaign briefs
• Track creator performance and maintain affiliate dashboards
• Support coaching efforts by sharing performance insights and recommendations to improve creator content
• Assist with strategies to help brands build traction during early‑stage or cold‑start phases
• Assist with affiliate campaign setup, creator offers, and commission updates within Tik Tok Shop
• Coordinate product sampling, shipment tracking, and deliverable approvals
• Support recommendations for product focus, promotions, and sampling opportunities
• Collaborate with design and content teams to help optimise storefront pages and product detail page (PDP) content
• Monitor Tik Tok Shop performance metrics and surface data‑driven insights to the team
• Stay current on Tik Tok trends, platform updates, and emerging commerce features
• Identify relevant trends, sounds, and creator formats to inform campaign briefs and outreach
• Support testing of new Tik Tok Shop features, content formats, and campaign mechanics
• Research emerging social commerce tools and share insights with the internal team

• 2–3 years of experience in client services, influencer marketing, affiliate marketing, social media, or eCommerce
• Experience supporting client accounts in a fast‑paced agency or brand environment
• Strong organisational and communication skills with the ability to manage multiple work streams
• Solid understanding of Tik Tok, creator culture, and social commerce fundamentals
• Data‑literate with the ability to interpret performance metrics such as GMV, CVR, AOV, and ROI
• Experience working with influencers or affiliates is strongly preferred
• Familiarity with tools such as Tik Tok Creator Marketplace, affiliate dashboards, reporting platforms, and project management systems

We are proud to be recognized as one of Digiday’s Best Employers for Remote Employees. We combine the energy of a fast‑growing global agency with the balance and trust of a remote‑first culture.

You’ll join a globally connected, award‑winning team that values:

• Competitive compensation aligned to experience and market benchmarks
• Remote‑first flexibility - work from anywhere, with trust and autonomy
• Global collaboration - working with experts across regions and time zones
• Career growth and development - opportunities to evolve as we scale
• 5‑Year Sabbatical
  Travel Stipend - After your 5-year anniversary, take a fully paid month‑long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring
• Positive‑energy culture - grounded in respect, inclusion, and accountability
• Meaningful impact helping some of the world’s most progressive brands grow