Associate Director, Client Service

Associate Director, Client Services

New York City, USA (Hybrid Working)

A benchmarked salary between $110,000 to $125,000 (DOE) based on your level within our progression framework. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.

Born Social is a global social media agency that brings social‑first thinking to the brands of tomorrow. For the last 10 years we have helped brands navigate and harness the chaos of social, from household names such as Uber, Mars and Ford to emerging brands such as Seedlip and Primark. We are powered by Croud and work closely with agencies to help brands see the value of combining brand and performance.

We are an ambitious team of nearly 150 people across the UK & US and we’re looking to recruit the next founding members of our US team.

• Account Leadership: Working with teams to develop the appropriate strategy and output for each client and ensuring account decisions are guided by it. Setting up teams effectively to support your pursuit of a higher standard of work. Inspiring your account teams to produce Born Social’s best work in all areas of delivery.

• Account Development: Owning senior client relationship development, building and effectively identifying and communicating the value of Born Social's work. Create, communicate and deliver effective account plans that include client insight, communication and reporting to facilitate growth. Leading any pitches, proposals and scoping for additional work. Educating clients on Born’s development and thought leadership content, along with industry updates.

• Project Management: Communication about mid and long‑term business and marketing plans with stakeholders beyond our immediate points of contact and any appointed agencies. Organizing key calls, meetings (team & independent) and quarterly reviews. Recognising and resolving delivery or client issues or lack of results. Working alongside senior account managers to review ways of working to ensure delivery feels positive for both clients and teams.

• Commercial Management: Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, ensuring deliverables are of high quality and all deadlines are met. Recognising and resolving any scope or resourcing issues and leading on new resourcing requests as well as reporting on commercial performance monthly.

• New Business & Growth: Contributing to the winning new business through pitches and proposals, leading on the strategic direction. Developing Born Social’s industry profile in the US through talks and presentations, blogs, webinars, etc.

• You have 4+ years experience in a client services role in an agency setting.

• You’re looking to own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management).

• You have a good understanding of the principles of good project management and client services and have helped to develop this in others.

• You’ve got experience in the commercial running of account work.

• You’ve got a proven track record of retaining, developing and ultimately growing accounts.

• You’re passionate about improving client experience and love the relationship development needed to do this.

• Ideally, you’ve got experience working with global brands, ideally in FMCG.

Every Born Social US employee is eligible for the benefits listed here on the Croud careers site, which include:

• 20 days vacation a year + 12 public holidays

• Full paid medical insurance (including dental and vision)

• Annual performance bonus

• 401k matching plan

• Sales commission (if involved in a pitch)

• Gym membership contributions

• Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee

• Free home office chair and screen

• Quarterly team offsites / regular socials

• Free Citibike membership

• Recruitment referrals bonus

• Agile working policy

We operate on a hybrid model of 3 days in office per week. Standard hours are from 9:00 am to 5:30 pm; there is flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.