Field Communication Specialist

Position Overview

The Field Communications Specialist serves as the strategic link between headquarters and field operations, ensuring mission-critical information is delivered with clarity and impact. This role manages the end-to-end execution of operational messaging—drafting, refining, and deploying updates that keep teams aligned.

Beyond standard distribution, the Specialist drives two-way engagement by supporting field round tables and enterprise-level field meetings. The Specialist also provides specialized communication architecture for field tests, developing tailored plans and providing the ongoing support necessary to drive participant engagement and testing accuracy.

Working under the guidance of the Senior Manager, Operations Integration Strategy, the Specialist translates complex operational changes into field-ready messages, maintaining high standards for timing, tone, and brand consistency.

• Bachelor’s degree in communications, marketing, business, or related field preferred, or equivalent work experience
• 3–5 years of experience in communications, administrative support, or operational support roles
• Exceptional written and verbal communication skills
• Strong ability to simplify complex information
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and deadlines
• Experience using digital communication platforms or content management tools preferred

This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon‑Thurs);
Fridays are optional remote work days.

• Create and edit field-facing communications including weekly newsletter (Brew), memos, operational updates, and SOP summaries.
• Translate operational updates into clear, concise messaging for various field audiences, from broistas to AVPs.
• Optimize and manage a suite of communication templates that streamline the delivery of field updates while safeguarding brand consistency.
• Design and deploy comprehensive communication plans for field tests, providing the strategic framework and ongoing support necessary to ensure participant alignment and testing accuracy.

• Publish communications through approved platforms such as email, intranet, or internal field applications.
• Maintain organized archives of communications and reference materials.
• Ensure communications are distributed according to established timelines.

• Assist cross-functional partners in preparing communication drafts.
• Update communication resources and documentation as operational updates occur.
• Maintain FAQs and reference materials that support field understanding.
• Collaborate with cross-functional Subject Matter Experts (SMEs) to curate, align, and finalize agendas and content for key field-facing meetings.

• Support rollout of operational and organizational updates impacting the field.
• Track communication requests and ensure materials follow established processes.
• Assist with urgent or time-sensitive communications as needed.
• Synthesize field feedback patterns from round tables and meeting checkpoints to recommend continuous improvements to HQ communication frameworks.

• Analyze and report on communication engagement metrics such as open rates or feedback from the field.
• Help identify opportunities to improve clarity and accessibility of field communications.

• Written Communication & Editing
• Content Organization & Documentation
• Cross-Functional Collaboration
• Operational Support
• Attention to Detail
• Adaptability in a fast-paced environment
• Field-Centric Mindset

• In‑Office Environment:
  Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions
• Must be able to collaborate in‑person with occasional impromptu in‑person meetings
• Office Conditions:
  Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
• Mobility:
  Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to…