Fall Social Sharks Community Manager Co-op, Social Media & Online Engagement

Work Period

July 2026 to December 2026

This is a full‑time, 40‑hour-per-week position with a minimum of 3 days per week onsite in Needham, MA with the remaining days worked remotely.

As a Community Manager Co‑op, Social Media & Online Engagement, you will be the primary liaison between our brand and our community of customers, followers, and enthusiasts. You will be responsible for nurturing relationships, facilitating discussions, and fostering a positive and supportive environment within our online communities. The ideal candidate will be passionate about our brand, highly communicative, and adept at building and maintaining relationships.

• Implement a community engagement strategy to grow and nurture our online communities across various platforms, including but not limited to social media, forums, and online groups.
• Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner, representing our brand voice and values.
• Curate relationships with community members, influencers, and brand advocates to foster loyalty and advocacy.
• Create and curate engaging content, including posts, polls, contests, and events, to stimulate interaction and participation within the community.
• Collaborate with cross‑functional teams, including marketing, customer support, and product development, to gather insights and feedback from the community and advocate for their needs and preferences.
• Identify and leverage opportunities for user-generated content, testimonials, and case studies to showcase the value and impact of our products or services.
• Monitor community trends, sentiment, and engagement metrics to measure the effectiveness of community initiatives and inform future strategies.
• Stay informed about industry trends, best practices, and emerging technologies related to community management and social media.

• Education:
  
  Current student in their third year or beyond of a bachelor’s program, currently enrolled in a master’s program, or graduated within the past year.
• Must be able to work a full‑time, 40‑hour-per-week schedule with a minimum of 3 days per week onsite in Needham, MA.
• Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles.
• Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically.
• Proficiency in social media management and analytics tools.
• Creative thinking and problem‑solving abilities, with a proactive and results‑driven mindset.
• Passion for our brand and industry, with a genuine interest in building relationships and fostering community engagement.
• Ability to work independently and collaboratively in a fast‑paced, dynamic environment.
• Embodies Shark Ninja’s success drivers:

• Rarely Satisfied – Adopt a “no delays” mentality in delivering against market needs/timing.
• Progress over Perfection – Make quick, daily progress and continuously adapt to achieve results rather than requiring perfect planning.
• Details Make the Difference – Can coordinate timelines & deliverables to ensure accuracy and consistency across all consumer‑facing materials.
• Winning is a Team Sport – Ability to develop strong cross‑functional relationships.
• Communicate for Impact – Strong communication skills – ability to deliver effective presentations to all levels of management.

Hourly pay range: $27 – $35 USD.

Medical insurance, health savings account (HSA) with company contribution, sick time, company holidays, employee product discount, product testing opportunities, referral bonuses, and more.

• For candidates based in all regions, please refer to the Candidate Privacy Notice.
• For candidates based in China, please refer to the Candidate Privacy Notice.
• For candidates based in Vietnam, please refer to the Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. Shark Ninja will consider reasonable accommodations consistent with legislation and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact Shark Ninja People & Culture at