Digital Marketing Coordinator

Overview

Reporting to the Manager of Email Marketing, the Marketing Coordinator works primarily on the email marketing team and drives the J.Crew business. This person assists in deploying daily emails, SMS, and Push Notifications, ensuring accuracy of all outgoing communication, and reporting on performance.

• Set up, QA, and deploy email, SMS, and push campaigns for J.Crew business
• Analyze and report email campaign performance with quantitative and qualitative data to drive channel performance
• Support segmentation and personalization strategies to optimize content at the customer level
• Create and build audience segments
• Deliver against revenue, key business KPIs and goals
• Assist in reporting creative performance to the creative marketing team to inform email, SMS, and push content strategy
• Partner with Production, Creative, Email Operations, Planning, and Site Merchandising teams to drive the email, SMS and push channel strategy
• Handle ad hoc tasks for the broader marketing organization as needed
• Manage the status of email, SMS, and push sends to ensure timely delivery
• Compile and maintain competitor content

• 1–2 years of related experience in email marketing
• Strong analytical skills; proficiency in Microsoft Excel and Google Analytics
• Experience with a major ESP (e.g., Oracle, Salesforce, Adobe)
• Very strong communication and teamwork skills
• High level of organization with attention to detail
• Self‑starter who exhibits curiosity
• Ability to prioritize multiple objectives in a fast‑paced, changing environment
• Resilience under high‑pressure situations
• Aptitude to think strategically but act tactically
• Confidence in project management and presentation skills

• Health & well‑being: medical, dental, prescription, vision insurance, family planning support, fitness discounts, etc.
• Associate discount across J.Crew brands
• Summer Fridays: office closes at 1:00PM every Friday during summer months
• Community impact through philanthropic efforts and the J.Crew Cares Program
• Winter break at the end of December for eligible full‑time associates at the Home Office
• Hourly range: $22.98 – $26.49 with potential bonus and competitive benefits

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation, or any other basis protected under applicable law.