Amazon Account Analyst; Remote

About Pitted Labs

Founded in 2016, Pitted Labs is a leading e-commerce agency that helps brands grow and win on Amazon, Walmart, Tik Tok, DTC, and other major marketplaces. We partner with brands ranging from early-stage startups to Fortune 500 companies, supporting them through critical growth phases and helping them become category leaders and #1 best sellers.

Candidates must be US‑Based.

The Account Analyst is the hands‑on Amazon operator on our account teams. You know how to get things done inside Seller Central and Vendor Central: building and fixing listings, opening and pushing cases to resolution, clearing suppress ions and errors, and keeping accounts healthy. You know where the levers are, which to pull, and how to pull them. This is partially a client‑facing role.

• Build and fix product listings, variations, and catalog data. Resolve listing errors, suppress ions, and detail page problems.
• Open, manage, and push Amazon cases to resolution across Seller Support, Brand Registry, and Vendor Central support.
• Monitor and proactively improve account health:
  Buy Box, inventory status, policy and compliance flags, and account notifications.
• Handle the technical work behind launches and promotions: new SKU setup, A+ Content and Brand Store updates, deal and coupon setup, and FBA shipment and inventory issues.
• Troubleshoot and fix problems across Amazon, Walmart, Tik Tok Shop, and other marketplaces as they come up.
• Join client calls and communicate updates, questions, and next steps directly.
• Pull reporting and run light analysis to support the team when needed.

• 2+ years working hands‑on inside Amazon Seller Central and/or Vendor Central, ideally from an agency or brand perspective. Reseller experience on Amazon also qualifies.
• Fluency with the technical side of Amazon: listing creation and fixes, case management, flat file creation, catalog troubleshooting, Brand Registry, inventory management, and shipment creation.
• Ability and willingness to learn new channels fast;
  Amazon is core but also Walmart, Instacart, Meta, Tik Tok Shop, and others.
• Instinct to own a problem end to end.
• Strong communication and ability to talk to a client on a call.
• Organized enough to manage multiple accounts and deadlines.
• Comfort with spreadsheets.
• Authorization to work in the US.

• Agency or brand experience.
• Hands‑on Amazon advertising management.
• A+ Content and Brand Store building.
• Experience with Walmart, Instacart, Meta, Tik Tok Shop, Criteo, or other marketplaces.
• Familiarity with reporting tools (Keepa, Merchant Spring, Jungle Scout, etc) or the Amazon SP‑API.
• Direct marketplace seller experience, either professionally or personally.

• Competitive salary: $50k-$70k DOE.
• Health, dental, and vision insurance 100% covered for employees.
• Flexible work environment with hybrid flexibility between WFH and our Portland‑based office.
• Opportunities for professional development and growth.
• A collaborative, high‑performing, and genuinely enjoyable team culture.