Fall Community Manager Co-op, Social Media & Online Engagement

About Us

Shark Ninja is a global product design and technology company with a diversified portfolio of 5‑star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by the two trusted global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another, driving significant growth and market share gains.

Headquartered in Needham, Massachusetts, the company employs more than 4,100 associates and sells its products through key retailers, online and offline, and distributors worldwide.

July 2026 to December 2026

This is a full‑time, 40‑hour‑per‑week position with a minimum of 3 days per week onsite in Needham, MA. The remaining days are worked remotely. There is no relocation or housing assistance for this position.

Designed for early‑career talent, this program provides exposure to meaningful projects and tasks that sharpen skills. You’ll benefit from professional development opportunities, community events, and connections that enrich your experience. The program culminates in an opportunity to showcase your contributions to Shark Ninja leaders.

As a Community Manager Co‑op, Social Media & Online Engagement, you will be the primary liaison between the brand and its community of customers, followers, and enthusiasts. Your responsibilities include nurturing relationships, facilitating discussions, and fostering a positive community environment. The ideal candidate is passionate about the brand, highly communicative, and adept at building and maintaining relationships.

• Implement a community engagement strategy to grow and nurture online communities across various platforms, including social media, forums, and online groups.
• Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner, representing the brand voice and values.
• Cultivate and maintain relationships with community members, influencers, and brand advocates to foster loyalty and advocacy.
• Create and curate engaging content—posts, polls, contests, and events—to stimulate interaction and participation within the community.
• Collaborate with cross‑functional teams—marketing, customer support, and product development—to gather insights and feedback from the community and advocate for their needs and preferences.
• Identify and leverage opportunities for user‑generated content, testimonials, and case studies to showcase the value and impact of products or services.
• Monitor community trends, sentiment, and engagement metrics to measure the effectiveness of community initiatives and inform future strategies.
• Stay informed about industry trends, best practices, and emerging technologies related to community management and social media.

• Education: Current student in the third year or beyond of a bachelor's program, currently enrolled in a master’s program, or has graduated within the past year.
• Must be able to work a full‑time, 40‑hour‑per‑week schedule with a minimum of 3 days per week onsite in Needham, MA.
• Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles.
• Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically.
• Proficiency in social media management and analytics tools.
• Creative thinking and problem‑solving abilities, with a proactive and results‑driven mindset.
• Passion for the brand and industry, with a genuine interest in building relationships and fostering community engagement.
• Ability to work independently and collaboratively in a fast‑paced, dynamic environment.
• Embodies Shark Ninja’s success drivers:
  • Rarely Satisfied – Adopt a “no delays” mentality in delivering against market needs/timing.
  • Progress over Perfection – Make quick, daily progress and continuously adapt to achieve results rather than requiring perfect planning.
  • Details Make the Difference – Coordinate timelines and deliverables…