CRM Operations Coordinator

Job Title: CRM Operations Coordinator/ Marketing or Growth Operations Coordinator (CRM & Promotions)

Pay Rate: $43/hr. on w2

Location: San Francisco, CA / New York, NY / Brooklyn, NY / Atlanta, GA / Chicago, IL / Dallas, TX / Los Angeles, CA / Oakland, CA / Louisville, KY (Hybrid role)

Work Schedule: Monday-Friday, 8AM-5PM – M/F work from home, T/W/Th work in the office

Duration: 12 months

Uber is seeking a sharp, organized, and proactive Operations Coordinator to serve as the operational glue for Teens Growth Bets campaigns. This role is a hybrid of hands‑on execution, strategic scaling, and bridge building between manual workflows and future automation.

• CRM & Lifecycle Management: Own end‑to‑end execution of selected CRM campaigns, building, launching, and measuring targeted communications to drivers and riders.
• Promotion Execution: Manage the lifecycle of promotion campaigns, from initial request through precise targeting and clear terms for the end user.
• Analytics & Performance Monitoring: Monitor flow performance, pull results, estimate incrementality, and recommend scalability.
• Process Improvement & Codification: Document operational best practices to define functional requirements for further growth efforts.
• Cross‑Functional Stakeholders: Coordinate with key partners such as Marketing, CRM, and Eats to execute campaigns.

• Professional
  
  Experience:
  
  2–3 years of operations, logistics, or project coordination experience in a high‑growth environment.
• Operational Autonomy & Grit: Independent, “no task too small” mentality; willingness to help with every business change.
• Analytical Rigor: Ability to measure the success of promo codes and CRM campaigns, using data to refine targeting and improve ROI.
• Problem‑Solving
  
  Skills:
  
  Background in solving complex customer problems and navigating technical ambiguity.
• Communication: Great communication skills and the ability to interact professionally with high‑performing Ops Managers, internal partners, and external vendors.
• Precision: Obsession with detail, particularly regarding CRM tools and creative assets.
• Cross‑Functional Orchestration: Experience acting as the operational glue between diverse departments like Marketing, CRM, and Product.
• Technical Documentation: Translate complex manual workflows into clear functional requirements for future automation.
• Obsessive Attention to Detail: High precision specifically regarding the management of CRM tools and creative assets to ensure a seamless customer experience.

The ideal candidate is proactive, self‑starter, thrives on interpersonal interaction, possesses critical thinking and organizational skills, and is ready to pivot priorities seamlessly while maintaining clear communication across the team.