Community Management Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Community Management Associate based in United States.

This is a dynamic, hands‑on social media role focused on building and nurturing global online communities across fast‑moving digital platforms. You will help shape how a major knowledge‑driven brand engages audiences on Tik Tok, Instagram, You Tube Shorts, and other emerging channels. The role blends creativity, cultural awareness, and real‑time responsiveness to connect with diverse global users. You will contribute to defining tone‑of‑voice guidelines and evolving community engagement strategies that resonate with younger audiences, especially Gen Z.

A key part of your work will involve identifying cultural moments and conversations, then translating them into meaningful and timely community interactions. You will also help surface impactful stories from volunteer communities and ensure they are shared in engaging, platform‑native ways. This is an evolving, experiment‑driven environment where curiosity, agility, and data‑informed thinking are essential to success.

• Develop and contribute to a structured community management playbook that guides engagement across multiple social platforms.
• Shape and refine brand tone‑of‑voice for social channels, ensuring consistency while adapting to platform‑specific cultures and audiences.
• Monitor online conversations, cultural trends, and real‑time moments to identify opportunities for engagement and storytelling.
• Engage directly with communities by responding to comments, messages, and discussions in a consistent and brand‑aligned voice.
• Collaborate with communications and social teams to amplify community stories, milestones, and impact‑driven content.
• Track engagement metrics, community sentiment, and content performance to inform ongoing strategy and experimentation.
• Test and recommend tools, features, and approaches that improve social listening, responsiveness, and scalability.

• At least 2+ years of experience in community management or social media engagement roles.
• Strong understanding of short‑form video platforms such as Tik Tok, Instagram Reels, and You Tube Shorts.
• Proven ability to craft engaging, culturally relevant copy and maintain a consistent tone of voice across platforms.
• Experience using social listening and analytics tools to monitor conversations and inform strategy.
• Excellent written and verbal communication skills with strong editorial judgment.
• Ability to manage multiple priorities in a fast‑paced, remote, and cross‑functional environment.
• Cultural sensitivity and awareness of how messaging is received across different regions and communities.
• A collaborative mindset, curiosity about online culture, and enthusiasm for experimenting with new formats and ideas.

• Competitive salary adjusted to location and experience level.
• Fully remote working model with global collaboration opportunities.
• Flexible working arrangements supporting work‑life balance.
• Opportunity to work on high‑impact, mission‑driven digital communication initiatives.
• Access to modern social media tools and experimentation frameworks.
• Professional growth in a fast‑evolving, global digital environment.
• Inclusive and diverse workplace culture focused on equity and collaboration.