Americas Internal Communications Specialist

Specialist II, Marketing

The Corporate Affairs & Communications team is responsible for strengthening Trans Union's brand, culture, and associate engagement through strategic communications and marketing initiatives. This role supports the internal communications needs of our Americas regions (Brazil, Canada, and LATAM) as well as the Costa Rica Global Capability Center (GCC), helping colleagues understand the company, connect with one another, and contribute to business success.

Reporting to the Americas Internal Communications Manager, this position is part of a larger global team that supports multiple international markets. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview And Core Responsibilities

• Support internal communications strategies and initiatives across Brazil, Canada, LATAM, and the Costa Rica GCC, helping to deliver consistent and impactful messaging.
• Develop and deploy compelling content across multiple communication channels, including email, intranet stories, presentations, videos, websites, digital signage, social media, Q&A documents, and executive talking points.
• Identify and promote engaging stories that strengthen Trans Union's employer brand and enhance the associate experience.
• Partner with internal stakeholders and cross-functional teams to ensure communications align with corporate messaging, business priorities, and brand standards.
• Lead and support the end-to-end planning and execution of internal corporate events, including town halls, and external branding activities such as conferences and workshops.
• Manage multiple communication projects simultaneously, balancing priorities, deadlines, and stakeholder expectations.
• Measure communication effectiveness through analytics and reporting, using insights to improve future campaigns and initiatives.
• Collaborate with external agencies and suppliers to ensure successful delivery of communication and branding activities.
• Support regional communications transformation efforts by leveraging successful communication practices and playbooks developed within the Costa Rica GCC.
• Contribute to broader Corporate Affairs & Communications projects and initiatives as needed.

Required Knowledge And Experiences

• Minimum of 3+ years of professional experience in corporate communications, public relations, marketing communications, or a related field, preferably within a communications agency or corporate environment.
• Strong written and verbal communication expertise with significant experience creating content for diverse audiences and communication platforms.
• Bachelor's degree in Communications, Journalism, Marketing, Public Relations, or a related discipline; equivalent professional experience may also be considered.
• Experience partnering with cross-functional teams and stakeholders to deliver strategic communication initiatives that support business objectives.
• Experience planning, coordinating, and executing internal engagement activities, corporate events, and employer branding initiatives.

Required Technical Skills

• Advanced written communication and content development skills across multiple communication formats and digital channels.
• Proficiency with internal communication platforms, intranet tools, presentation software, email communication platforms, and collaboration tools.
• Strong analytical and reporting skills to measure communication effectiveness and provide actionable insights.
• Ability to manage multiple projects simultaneously using project planning, organization, and stakeholder management techniques.
• Professional fluency in English and Spanish, including strong written communication skills in both languages.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Experience supporting communications across multiple countries, regions, or international markets.
• Knowledge of employer branding, associate engagement, and talent attraction strategies.
• Experience collaborating with creative agencies, marketing vendors, or communication service providers.
• Ability to work effectively in a fast-paced, highly collaborative, and evolving environment.
• Creative mindset with strong initiative, adaptability, and a passion for storytelling.