Associate Director of Internal Communications

Department:

Communications - Administration

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- Communications

Position Title:

Associate Director of Internal Communications

Job Family Group:

Professional Staff

Job Description

Summary:

The Associate Director of Internal Communications is responsible for developing, executing and evolving internal communications strategies that identify the university's key messages and connect stakeholders to the university's mission, vision, values and strategic plan. This position oversees KU Medical Center's internal communications channels, determines the most effective method of delivery and ensures the quality and consistency of campus-wide communications. Additionally, this position serves as a clearinghouse for all major internal communications with the responsibility of determining appropriate dissemination of information.

This position reports to the Director and Chief Communications Officer and supervises the Internal Communications Specialist.

Job Description:

Job Responsibilities

* Design and implement internal corporate communications strategies that balance information from centralized and decentralized parts of KU Medical Center and its three campuses.

* Develop compelling written, verbal and visual communications for the university's organizations designed to educate, inspire and engage employees and support the KU Medical Center strategy, goals and objectives.

* Work with departments that have university-wide impact (e.g., Office of Public Affairs, Executive Vice Chancellor's Office, Facilities, Human Resources and Information Technology) to ensure information is shared in a timely and effective manner.

* Develop and maintain crisis communications plan in coordination with Office of Communications leaders and the Emergency Management team. Serve as lead internal communications contact and develop communications during crisis and timely warning situations.

* Partner with Human Resources to support employee engagement efforts. Leverage various communications feedback tactics.

* Partner with Information Technology to administer the SharePoint intranet system, including developing and editing content, educating users and determining what content should live on the external website vs. the intranet.

* Administer campus digital signage system and work with users to develop appropriate promotional materials.

* Work with colleagues in the Office of Communications to administer our enterprise email marketing platform, Emma, and work with campus offices and departments to ensure compliance with security and brand standards.

* Build on existing networks and develop, where required, internal communications contacts throughout the university. Work with schools, departments and managers on the best way to communicate information to their employees.

* Evaluate and evolve communications strategies, channels and tactics on a continual basis.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.

Work Environment:

This is a hybrid position that will require a combination of onsite work at our Kansas City campus and remote work.

Required Qualifications

* Bachelor's degree in communications, journalism, or a related field.

* This position requires a formal degree in the cited discipline area(s) to ensure that candidates have advanced knowledge, analytical skills and professional competencies necessary to perform the duties of the position. The level of degree is commonly recognized as the standard qualification for similar roles in the public and private sector, ensuring that the university remains competitive with industry aligned practices, enhances collaboration with external partners, and supports the delivery of services and programs that meet professional and market-driven expectations.

* Six (6) years of direct work experience in the field, with a minimum of…