Customer Communications Manager - Division – Remote

Position: Customer Communications Manager - Benefits Division – Remote
Symetra has an exciting new opportunity to join our Benefits Division as a Customer Communications Manager. The person in this role will own the strategy, development, and delivery of customer communications that inform, engage, and build trust with our customers.

About the role

In this role, you will lead customer communications for the Benefits Division. You will partner closely with teams across the organization including, marketing, product, sales, account management, operations, compliance, and legal to deliver clear and accurate messaging that enhances the customer experience.

You will play a key role in translating complex business updates, operational changes, and regulatory requirements into communications that are easy for customers to understand and act on.

What you will do Communication Strategy & Planning Develop and implement communication strategies, processes, and workflows for Benefits customers.

Partner with leaders and key stakeholders to prioritize communication needs and align on timelines and deliverables.

Ensure customers receive consistent, clear, and timely information across communication channels.

Communication Development & Execution Create, edit, and distribute customer-facing communications, including operational updates, service announcements, and regulatory notifications.

Manage communication logistics, including audience segmentation, distribution methods, and delivery platforms.

Support urgent communication needs related to business, operational, or customer-impacting events.

Monitor project timelines and coordinate communication from initiation through distribution.

Provide reporting and insights on communication initiatives and outcomes.

Governance & Compliance Coordinate review and approval processes with compliance, legal, privacy, brand, and other internal partners.

Ensure communications meet regulatory requirements, company standards, and accessibility guidelines .Why Work at Symetra Here’s what some of our employees have to say about why they work at Symetra:“We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!” - Stephanie

F., VP Customer Service & Operations"Just do it! Even if you feel like you may not be 100% qualified, apply. Sometimes we see potential in others that they can not see in themselves. You may be over qualified, or you may be the "something special" we are looking for to bring a unique, fresh approach to our company." - Ruby S.,

Associate EDX Analyst What we offer you Benefits and Perks We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and xible full-time or hybrid telecommuting arrangements

Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays

Give back to your community and double your impact through our company matching

Want more details? Check out our Symetra Benefits Overview Compensation Salary  Range: $106,400 - $177,300 plus eligibility for annual bonus program

Who You Are8+ years of experience developing and delivering customer, plan member, or client communications required.

Exceptional writing, editing, and proofreading skills, with the ability to translate complex information into clear, customer-friendly messaging.

Strong project management and organizational skills, including the ability to manage multiple communication initiatives simultaneously.

Proven ability to build relationships and collaborate effectively with cross-functional teams and stakeholders at all levels.

Experience supporting communications in a regulated industry, such as insurance, financial services, healthcare, or a similar environment.

Knowledge of Group Benefits, Supplemental Health Benefits, and/or Stop Loss insurance products.

Experience with Salesforce CRM, email marketing platforms, customer communication platforms, or marketing automation tools.

Familiarity with accessibility standards and best practices for customer…