Subscriber Retention Coordinator

Responsibilities

• Test and optimize subscription elements including pricing, save interventions and reduce payment and technical friction.
• Track test results and analyze user data to find areas of opportunity.
• Produce targeted on‑site promotional campaigns around upgrades, user subscription experience and upgrade opportunities.
• Create customer segmentation and targeting strategies to ensure relevant, personalized communications.
• Utilize AI to find optimizations in our marketing, data and subscription interventions.
• Produce email marketing campaigns, product updates, and promotional communications.
• Monitor campaign performance and create detailed reports on key metrics including customer retention rate, engagement and ROI.

• Bachelor’s degree in a related field.
• Minimum of 2 years of experience working with a subscription product, or relevant experience.
• Proficient with MS Office suite.
• Experience with reporting and analytics tools, familiarity with AI tools, ability to quickly learn and adapt to new tools and processes.
• Self‑starter who is resourceful and highly organized, with strong analytical and problem‑solving skills to interpret data, identify issues, and support effective solutions.
• Strong communication and writing skills with exposure to segmentation, personalization, and hands‑on experience executing campaigns.
• Highly adaptable with ability to manage multiple competing priorities and make decisions within scope of authority.
• Basic knowledge of HTML and experience using AI tools to identify and optimize opportunities strongly preferred.
• Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TM, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The compensation range for this position is $26.45–$28.84 per hour. Compensation for the role will depend on several factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. The Minnesota Star Tribune offers a competitive total rewards package, which includes a 401(K) match, healthcare coverage – medical, dental, and vision, life, disability, paid time off, and a broad range of other benefits.

The physical demands described here are representative of those that are required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to remain in a stationary position (i.e. standing, sitting, or both) approximately 90%;

move short distances approximately 5%; position self to pick up objects (i.e. bending, twisting, stooping) weighing up to 5 lbs. around the office and moving (i.e. lift, carry, push, pull) items weighing up to 5 lbs. approximately 5%.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will work in a typical office environment. This role routinely uses standard office equipment such as computers, keyboards, mouse, photocopiers, and filing cabinets.

Specific vision abilities required by this job include close vision and distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. The office environment will have normal lighting and climate control tolerances. Work from home office environment may differ from the physical offices in Minneapolis, MN.

The duties and responsibilities of this position and this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice based on business needs.

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