Senior Account Manager

About Us

Scorpion is the leading provider of technology and services helping local businesses thrive. We help customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. Our tools give insight into marketing, competition, and customer behavior. We blend AI support with real human expertise to deliver tailored solutions in SEO, reviews, advertising, email marketing, chat and messaging, social media, website, lead management, and appointment scheduling.

We are a technology‑led service with a human touch, committed to customer success.

As a Senior Account Manager, your core role is to build and nurture strong client relationships with home services clients. You are the primary point of contact between our clients and internal teams, ensuring effective execution of digital marketing campaigns in SEO, paid advertising, social media, and more. You transform client goals into successful strategies and provide confidence in achieving online success.

• Develop and maintain long‑lasting client relationships by understanding their needs, objectives, and business goals.
• Lead internal and external training sessions on digital marketing, Scorpion systems and brand specifics.
• Develop and implement comprehensive digital marketing strategies in collaboration with internal teams, encompassing SEO, paid advertising, social media management, chat, and content marketing, to achieve client objectives.
• Monitor and analyze campaign performance, providing insights and recommendations for improvements to clients on SEO, PPC, and social media KPIs.
• Identify opportunities for upselling and expanding services within existing client accounts.
• Collaborate closely with internal teams, including Directors, SEO specialists, paid advertising experts, social media managers, and content writers, to ensure client success.
• Manage client budgets, allocating resources efficiently to achieve campaign objectives and return on investment.
• Travel periodically for client meetings and possibly attend industry conferences.

• Bachelor’s degree in Marketing, Advertising, Business, Communications, or related field – or equivalent practical experience.

• 4+ years of professional client‑facing account management experience.
• 2 years in an Account Manager role or comparable experience.
• Proven experience as an Account Manager in a digital agency setting.
• Experience working as part of a team.
• Strong understanding of digital marketing channels, strategies, and tactics, including SEO, social media, and paid advertising.

• Excellent oral and written communication skills.
• First‑class organizational skills.
• Attention to detail and understanding of budget constraints.
• Willingness to learn new programs.
• Ability to interpret and leverage data for decision‑making.
• Ability to work under pressure in a fast‑paced environment.
• Personable and professional character to build client rapport.
• Confidence to gain client trust.

The base salary range is $80,000 (entry‑level) to $102,500 (highly experienced), exclusive of fringe benefits. Final salary is determined by location, skills, education, and experience. Compensation may also include incentive opportunities such as discretionary bonuses or commissions.

• 100% employer‑paid medical, dental, and vision insurance.
• Flexible paid time off.
• Paid parental leave.
• Paid cell phone and service.
• Remote office allowance.
• Professional development courses.
• Regular manager check‑ins to drive performance and career growth through Lattice.

Scorpion supports a range of work arrangements, including in‑office, hybrid, and remote. For remote positions, employees living within commuting distance of a Scorpion office may be asked to work from the office based on team needs and business priorities. Specific expectations will be discussed during the interview process.

Scorpion is an equal‑opportunity employer and considers applicants for all positions without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or disability. Reasonable accommodations are provided as requested.

Scorpion participates in the E‑Verify program to confirm employment authorization of all newly hired employees. The E‑Verify process is completed during new‑hire onboarding after completion of the Form I‑9. E‑Verify is not used for pre‑screening candidates.