Marketplace Manager

Job Description

The Marketplace Manager is responsible for driving growth, profitability, and brand expansion across third‑party marketplace channels, including Amazon, Etsy, Walmart, and emerging platforms. The position owns the strategy and performance of these channels, including day‑to‑day operations, vendor relationships, product performance, and marketplace supply chain execution. The Marketplace Manager is accountable for driving revenue, ensuring ecommerce platforms and products are fully optimized, and coordinating cross‑functional efforts across warehouse, advertising, and product teams to deliver marketplace success.

This person will drive marketplace revenues from 3 million annually to 8 million annually and beyond, while achieving a target net contribution of at least 10%. This position is part of the Product and Ecommerce Team and reports to its director.

Outcome:
Drive profitable revenue growth and maximize return on marketplace investments

• Own the marketplace business plan and ensure alignment with company goals
• Drive data‑informed strategies to improve traffic quality, conversion, and profitability
• Identify and prioritize expansion opportunities across products, categories, and marketplaces
• Ensure coordinated advertising, content, and campaign execution to drive efficient customer acquisition
• Leverage marketplace platforms as a strategic brand acquisition channel

Outcome:
Improve conversion and sales velocity across all listings

• Oversee product listings end‑to‑end, ensuring accuracy, completeness, and compelling presentation, with high standards for content, imagery, and customer‑facing detail
• Lead successful product launches and ongoing lifecycle performance
• Partner with Product Management to ensure strong assortment and vendor alignment
• Build and maintain a strong customer experience on marketplace platforms, resulting in high review scores and customer trust

Outcome:
Ensure reliable, data‑driven marketplace operations that support growth

• Ensure inventory levels and fulfillment operations support sales and customer expectations
• Maintain strong platform health, compliance, and account standing
• Monitor key performance metrics (traffic, conversion, ROI, contribution margin)
• Deliver reporting and insights that inform decisions and prioritize opportunities

Outcome:
Build a high‑performing, differentiated marketplace assortment

• Manage and strengthen relationships with marketplace vendors and partners
• Identify new vendors and product opportunities
• Negotiate terms and hold partners accountable to performance expectations

Outcome:
Build and lead an effective, results‑driven marketplace team

• Lead, coach, and develop team members responsible for marketplace execution
• Set clear priorities, delegate work effectively, and ensure accountability for results
• Build systems and processes that enable scalable performance and a strong team culture

• Bachelor's degree in business, ecommerce, marketing, or a related field
• Marketplace, ecommerce, or digital channel management experience
• Hands‑on experience with major marketplace platforms (Amazon strongly preferred)
• Strong commercial acumen, including pricing, margin management, and advertising performance
• Analytical mindset with the ability to translate data into action
• Experience leading or influencing teams and driving results through others
• Strong communication and organizational skills
• Ability to manage multiple priorities in a fast‑paced environment

The Marketplace Manager is a full‑time, exempt position with a salary range of $70,000–$73,400 annually depending on individual qualifications. This position is also eligible for up to $15,000 in annual bonuses.

Dutch Crafters offers medical, dental, vision, and life insurances as well as a company‑sponsored 401(k), generous PTO allotments, and an employee discount.

After six months of employment, this position is eligible for a hybrid work schedule with 3 in‑office days and 2 remote work days.