AI Operations & Marketing Transformation Director; Remote

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily.

Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. Crowd Strikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation.

We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

Crowd Strike's marketing organization is undergoing a fundamental shift in how work gets done. We're not optimizing the current model - we're building the next one. How assets get created. How teams collaborate. How roles and workflows evolve. What skills matter. What "great" looks like when AI is the default, not the exception. We are building the next operating model for modern marketing: AI-enabled, workflow-driven, and designed to scale with strong human governance.

As the AI Operations & Marketing Transformation Director, you will be a strategic partner to the VP of Marketing Excellence & Transformation, and work closely with the CMO and the MLT. You'll drive adoption of agentic capabilities across marketing teams, own the change management that makes transformation stick, define how marketing roles and skills evolve, shape the product roadmap for our AI platform, and help the organization see - and step into - a fundamentally different future of marketing work This is the transformation-to-execution layer: someone who can understand the vision, pressure-test it against real-world constraints, help shape the right solution, and then make it operationally and practically real.

The ideal candidate is more technical than a pure strategist, especially where work involves workflow logic, tool connections, and operational requirements that do not always require engineering support. This is also a rare role - greenfield ownership at the intersection of AI, marketing strategy, and organizational change, with direct reporting to the VP of Marketing Transformation, and visibility to the CMO and senior leadership.

• Broader Marketing Transformation
  Define the future of marketing work at Crowd Strike - how roles evolve, how skills shift, how ways of working change as AI becomes the default
  Build strategic narratives that help leaders and teams understand where we're headed and why - executive presentations, transformation roadmaps, organizational blueprints
  Provide strategic leverage to the VP - stakeholder management, executive communication, cross-functional alignment
  Ensure transformation connects to execution reality - new ways of working are embedded in real teams with real workflows, not isolated as innovation side projects
• AI Operations & Platform Management
  Own the operational layer of AI-powered marketing — agent performance, workflow reliability, output quality, and cost efficiency across all agentic systems (campaigns, content, localization, performance, measurement, and whatever comes next)
• Design and manage human-AI workflows — define where agents operate autonomously, where humans are required in the loop, and how handoffs work at each stage of the content supply chain
• Define AI governance for marketing - establish decision rights for how AI operates across marketing: what runs autonomously, what…