Senior Account Manager - Digital Marketing Services
Edina, Hennepin County, Minnesota, USA
Listed on 2026-07-27
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Marketing / Advertising / PR
Client Relationship Management, Account Manager -
Sales
Client Relationship Management, Account Manager
Role Summary
The Senior Account Manager serves as the primary point of contact for assigned clients and is responsible for helping them get real value from their marketing investment. This role is about ownership and leadership, not just managing communication. The Senior Account Manager works with internal specialists to guide strategy, interpret performance, and help clients make smarter marketing decisions.
Role Summary
The Senior Account Manager serves as the primary point of contact for assigned clients and is responsible for helping them get real value from their marketing investment. This role is about ownership and leadership, not just managing communication. The Senior Account Manager works with internal specialists to guide strategy, interpret performance, and help clients make smarter marketing decisions.
The person in this role must be comfortable thinking critically, asking good questions, and helping clients understand what is working, what needs to change, and where the opportunities are.
What You ll Do
Guide Client Strategy
- Learn each client s business, market, and competitive landscape
- Translate client goals into clear marketing priorities and a plan to get there
- Provide proactive recommendations based on performance data and market trends
- Identify opportunities to improve results or grow the account before the client has to ask
- Lead regular client conversations about performance, strategy, and next steps
- Explain marketing performance in a way that makes sense to business owners and leadership teams
- Have honest conversations when something isn t working and come prepared with a point of view
- Build long-term relationships grounded in trust, clarity, and accountability
- Clearly communicate client goals, priorities, and feedback to internal specialists
- Make sure everyone understands what success looks like for the account and why it matters
- Push for strong thinking and hold the team accountable to recommendations that actually move the needle
- Speak up when a plan isn t good enough for the client
- Monitor performance trends across all marketing channels
- Ask questions when results don t make sense and dig in until you have answers
- Proactively surface performance context to clients rather than waiting for them to notice
- Look for ways to improve performance rather than simply maintaining the status quo
- 7+ years of experience in account management, client success, or digital marketing
- Agency experience is strongly preferred. You understand how to manage client relationships while coordinating across internal teams
- Deep working knowledge of digital marketing including Paid Search, SEO, Social Media, and website performance
- Strong communicator who can translate data and strategy into clear, confident conversations with business owners and leadership
- Highly organized with exceptional follow-through, clients and teammates can count on you
- Able to manage multiple accounts simultaneously without letting details slip
- Comfortable with ambiguity and able to prioritize well when everything feels urgent
Platforms & Tools (Preferred Experience)
- or a similar project management platform
- Service Titan (home service CRM) – strong plus
- Housecall Pro (home service CRM) – plus
- Hub Spot (CRM and marketing automation)
- Call Rail (call tracking and lead attribution)
- Google Ads
- Google Analytics / GA4
- Meta Ads Manager
- SEO tools such as SEMrush
- Google Looker Studio or similar reporting platforms
We believe in work life balance and we mean it. People come to Gemini at all different stages of life and we try to meet them where they are. We don t expect life to stop for work. We expect great work, and we ve found people do their best when they feel supported.
- Competitive salary and bonus, based on agency performance
- Excellent health insurance plans
- 401(k) with company contribution and financial planning resources
- Generous paid time off and paid holidays, including the week off between Christmas and New Year s
- Hybrid schedule with work from home on Mondays and Fridays
- Half day Fridays from…
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