Marketing and Communication Manager

JOB TITLE: Marketing and Communications Manager

DEPARTMENT: Development and Community Engagement

REPORTS TO: Chief Development Officer

LOCATION: Berkeley/ Hybrid (expected to relocate to Concord/Hybrid in September 2026)

EMPLOYMENT TYPE: Full Time (37.5 hours per week)/Exempt

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JFCS East Bay partners with our clients, staff, and community to pursue justice, promote healing, and advocate for meaningful change. We are an innovative social service agency and community-based organization that has served individuals and families throughout Alameda and Contra Costa counties since 1877. We reunite and strengthen families, care for the mental and physical health needs of people impacted by trauma, support healthy relationships between young children and their caregivers, provide legal representation to immigrants, and resettle refugees who seek to start their lives anew.

We advocate for housing justice, mobilize community resources, and build bridges across our diverse East Bay to support our clients in meeting their goals and strengthening our community overall.

Our staff of almost 70 employees is characterized by its dedication, teamwork, warmth, and humor. JFCS East Bay actively seeks to hire a dynamic leaderwho reflects the cultural and linguistic diversity of the East Bay and of our clients. If you are deeply committed to developing authentic relationships with clients and colleagues, thinking creatively, and advocating justice for our clients, this is the role for you.

BIPOC, LGBTQ+, immigrant, multilingual, older adult or differently abled candidates, and people of all faiths or none are encouraged to apply.

• We partner with our clients, staff, and community to advocate for justice and promote healing.
• We engage in our work with integrity, accountability, and transparency.
• We commit to anti-racism, diversity, equity, and inclusion.
• We maintain an unwavering stance against antisemitism and all forms of prejudice.

The Marketing & Communications Manager leads the development and execution of marketing, communications, and storytelling initiatives that advance organizational goals and strengthen brand reputation. In partnership with leadership and key stakeholders, this role identifies, develops, and communicates compelling stories that reflect the organization's mission, culture, strategic priorities, and impact. The position serves as a key communications advisor and content leader, ensuring consistent messaging and effective engagement across internal and external audiences.

This position reports to the Chief Development Officer and operates in a hybrid work environment. The primary office location is in Alameda County until 2027, when it will transition to our Contra Costa Office in Concord. Hybrid work arrangements include a combination of in-office and remote work based on organizational and operational needs.

• Execute marketing and communications plans that increase awareness of programs, services, advocacy initiatives, fundraising efforts, and organizational priorities.
• Support audience segmentation and targeted outreach strategies to strengthen engagement across diverse stakeholder groups.
• Coordinate communications for campaigns, events, advocacy efforts, and community engagement activities.
• Collaborate with internal teams to ensure messaging is consistent, mission-aligned, and reflective of organizational values.
• Identify and implement opportunities to strengthen community participation and advocacy through targeted communications, outreach campaigns, and stakeholder engagement strategies.

• Develop, create, and distribute compelling content that highlights organizational impact, strategic priorities, and community outcomes.
• Coordinate the collection of stories, testimonials, and program content using ethical and trauma-informed storytelling practices.
• Adapt and repurpose content across digital, print, social media, email, and multimedia platforms.
• Maintain a consistent communications calendar and content schedule across channels.
• Lead proactive media outreach efforts by identifying compelling stories, developing media pitches, building relationships with reporters, and securing earned media coverage that advances organizational goals and community awareness.

• Execute fundraising and stewardship communications, including donor appeals, newsletters, event promotions, and stakeholder updates.
• Draft donor, funder, and community-facing communications that strengthen engagement and support organizational goals.
• Prepare talking points, statements, presentations, and communications materials for leadership.
• Support consistent internal and external communications and collaborate with leadership on crisis and issue-related communications.