Retention Email Manager | gn | Copywriting,DTC,Klaviyo,Lifecycle | Remote Job Austin Texas USA,Marketing / Advertising / PR

We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers - and we're looking for someone ready to own more than just their own accounts.

Your mission: write the copy and run the project management for the 5-6 pod accounts owned by your Senior Retention Manager, while owning the day-to-day retention strategy for your own 1-2 accounts. Turning consistent delivery and confident account management into revenue, as you grow into full strategic ownership.

What you'll do:

Own copywriting for the 5-6 pod accounts owned by your Senior Retention Manager based on the strategy they set

Support project management across those accounts: status tracking, sending/chasing approvals, and day-to-day sequencing

Own the retention roadmap & strategy for your own 1-2 accounts

Lead client calls and business reviews on your own accounts, review data/reports, turn findings into concrete next steps

What we're looking for (non negotiable):

2+ years hands-on Klaviyo experience

Comfortable owning a client relationship end-to-end - no senior chasing you for updates

Strong copywriter who needs minimal guidance to nail brand voice

Confident interpreting data yourself and translating it into next steps, not just reporting it upward

Agency background or 8fig+ DTC brand experience

What you'll get:

Competitive salary

Generous paid time off

Fully remote - work from wherever you do your best work

Clear growth path into Senior Retention Manager

Access to all tools, data, courses and coaches you need for being successful

Direct access to founders of the fastest growing e-commerce brands worldwide

This is for you if:

You want real ownership over your own accounts, with support when strategy gets tricky
You take pride in copy and project management that never lets anything slip
You're ready to be trusted with more responsibility than a typical mid-level role

This is not for you if:

You want to hand off copy and PM work to someone else and focus only on strategy
You need constant hand-holding

Speak soon

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Retention Email Manager | gn | Copywriting, DTC, Klaviyo, Lifecycle | Remote