Creative Operations Specialist II

Creative Operations Specialist II – This role supports the optimization and coordination of design processes, workflows, and collaboration across the creative marketing organization. The Specialist II works independently with moderate supervision, contributing to projects of medium complexity and supporting design leadership in operational improvements.

• Assist in maintaining and refining design processes, workflows, and best practices to support consistency and quality.
• Identify improvement opportunities and recommend solutions using standard frameworks and tools.
• Document processes and maintain operational resources.
• Support end‑to‑end workflow coordination from intake to delivery using Wrike.
• Monitor timelines, task progress, and resource allocation; ensure work is routed correctly.
• Collaborate with designers, copywriters, compliance, and cross‑functional partners for alignment.
• Communicate project updates, timelines, and requirements clearly; resolve workflow questions and raise risks when needed.
• Track basic performance metrics and assist in compiling reports; participate in retrospectives to identify improvement areas.
• Share insights with leadership to inform decisions.
• Support onboarding and process training for team members; maintain documentation and knowledge‑sharing resources.
• Assist with quality checks using pre‑flight checklists and established standards.
• Flag issues and partner with leads to resolve them; participate in design critiques.
• Contribute ideas to improve workflows and efficiency; support implementation of new tools or process updates.
• Embrace agile ways of working and iterative improvements.

• 2–5+ years of experience in creative marketing, marketing operations, project coordination, or design operations.
• Experience working on brand, product, or creative teams with exposure to creative processes and operations.
• Working understanding of creative development and production processes.
• Experience supporting creative or marketing operations projects from intake through delivery.
• Foundational understanding of design principles and workflows.
• Basic understanding of production processes across creative, content, and marketing.
• Highly organized, detail‑oriented, and strong verbal and written communication skills.
• Collaborative mindset with willingness to support cross‑functional partners.
• Resourceful problem‑solver who can navigate established processes and guidelines.
• Bachelor’s degree in a related field.
• Working knowledge of Adobe Creative Cloud (Photoshop, Illustrator, InDesign, XD).
• Proficiency in Microsoft
  365 (Excel, Word, PowerPoint).
• Experience with workflow or project management tools such as Wrike.
• Understanding of print and digital production‑ready file setup and delivery.
• Strong attention to detail and organizational skills.
• Effective communicator who can collaborate across teams.
• Fast learner capable of working collaboratively and independently with moderate supervision.
• Ability to manage multiple projects in a fast‑paced environment within established time frames.
• Curious, collaborative problem‑solver focused on continuous improvement.

• Salary Range: $73,000.00 – $89,450.00 (base salary).
• Paid time off (PTO), floating holiday, volunteer day, recharge day.
• Medical, dental, vision health care plans.
• New‑hire stipend for home office set‑up.
• Comprehensive benefits package.
• Bonus and/or equity programs (depending on level and role).

Applicants must be authorized to work in the United States.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.