Manager of Hosted Buyer Experience

Company Description

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programs for individuals and businesses.

Connect Meetings, the leading organizer of B2B business development conferences in the events industry, is seeking a Manager of Hosted Buyer Experience. This role is integral to the success of multiple annual conferences designed for event professionals. We’re looking for a candidate who is organized, reliable, and passionate about creating exceptional experiences. If you have a love for travel and event planning, this is the perfect opportunity for you!

As a member of a fast-paced and collaborative team, you will contribute to recruiting qualified planners to attend our hosted events, as well as crafting engaging event agendas and ensuring seamless execution on-site. Reporting to the Vice President of Hosted Buyer Experience, your work will directly support destinations, hotels, and the broader travel and tourism industries by driving meaningful connections at Connect’s conferences.

These events play a pivotal role in generating leads that foster economic growth and create countless jobs in the travel and tourism sectors.

This is a hybrid role, with the flexibility to work remotely while also attending in-office meetings. Connect Meetings is headquartered in Peachtree Corners, near Atlanta, and the role requires occasional travel.

Key Responsibilities:

• Recruit and onboard Hosted Buyers (meeting and event planners) for Connect’s conferences.
• Build and maintain relationships with Hosted Buyers and the sales team through calls, emails, and in-person meetings.
• Assist in organizing and executing small recruiting events.
• Develop creative strategies to attract new planners to join our programs.
• Facilitate communication between teams to ensure alignment and successful event execution.

• Experience in customer service or sales.
• Exceptional attention to detail.
• Strong customer service skills.
• Highly organized and self-motivated.
• Proficient at multitasking in a dynamic environment.
• Proficiency in Microsoft Office; familiarity with Salesforce is a plus.
• Tech-savvy and quick to learn new software tools.
• Ability to travel during weekdays and occasionally on weekends.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at

Our benefits include:

• Great community
  : a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact
  : take up to four days per year to volunteer, with charity match funding available too
• Career opportunity
  : the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on Linked In Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out
  : 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive…