Associate - Digital Content Specialist

Location: New York

Job Description

Requisition ID94506

Department Corporate Communications Job Function Corporate Communications Location New  York,New York,United States Role Location Designation Hybrid - 3 days per week Location Designation:
Hybrid - 3 days per week Digital Content Specialist Department:
Corporate Communications Team:
Editorial & Channels

Reports To:

Corporate Vice President, Head of Editorial

Location:

New York Life Home Office (Hybrid)

Role Overview :

The Digital Content Specialist is responsible for designing, publishing, and optimizing engaging digital content experiences across New York Life's enterprise communication channels. This role serves as the primary steward of the corporate Newsroom experience while supporting the employee intranet, enterprise newsletters, digital signage, and emerging communication channels.

Working closely with editorial, communications, creative, technology, and business partners, this individual transforms content into compelling digital experiences that strengthen storytelling, improve discoverability, and enhance employee engagement.

The ideal candidate combines strong digital design and publishing skills with a user-centered mindset, a passion for storytelling, and a curiosity for emerging technologies. They leverage AI-enabled tools to improve efficiency, elevate content quality, and continuously enhance the employee experience.

What You'll Do:

Newsroom & Digital Content Experiences Design, publish, and maintain engaging experiences across the corporate Newsroom.

Collaborate with editors and writers to transform stories into visually compelling, easy-to-consume digital experiences.

Ensure content is accessible, accurate, mobile-friendly, and aligned with brand standards.

Continuously improve content presentation, discoverability, and user experience.

Employee Digital Channels Design and support digital experiences across the employee intranet and enterprise newsletters.

Contribute to enterprise communication campaigns through thoughtful page design, layouts, and digital content presentation.

Support digital signage, employee advocacy, and future communication channels as business needs evolve.

Creative Storytelling Develop graphics, banners, infographics, thumbnails, and other digital assets that enhance storytelling.

Apply visual design principles to create engaging, consistent, and accessible experiences across communication channels.

Maintain alignment with New York Life brand standards and accessibility guidelines.

Optimization & Innovation Apply analytics, audience insights, and user feedback to improve digital experiences.

Leverage Microsoft Copilot, ChatGPT, Claude, Canva AI, and other emerging technologies to improve productivity and content quality.

Stay current on trends in digital communications, AI, accessibility, and employee experience.

Collaboration & Partnership Partner with Editorial & Channels, Marketing, Technology, Compliance, and business stakeholders to deliver high-quality communication experiences.

Contribute ideas that improve channel effectiveness, content engagement, and operational efficiency.

Support continuous improvement efforts across digital communication platforms and workflows.

What You'll Bring:

Required Bachelor's degree in Communications, Digital Media, Graphic Design, Marketing, or a related field.
3+ years of experience supporting digital communications, content publishing, intranet management, or digital experience design.

Experience working with enterprise content management systems.

Strong visual design, digital publishing, and user experience skills.

Excellent communication, collaboration, and organizational skills.

Ability to manage multiple priorities in a fast-paced environment.

Preferred Experience supporting internal or corporate communications.

Familiarity with enterprise communication platforms such as Staffbase, Adobe Experience Manager, Interact Software or similar solutions.

Experience designing enterprise newsletters and digital communication campaigns.

Knowledge of accessibility standards, analytics, and content governance.

Experience using AI-powered productivity and creative tools.

Success Measures Success in this role will be…