Marketing Operations Manager

About This Role Marketing Operations Manager

Location: Lake Mary, FL (Hybrid)

Department: Brand   Digital Growth

Reports To: Vice President, Brand   Digital Growth

Status: Full Time   Exempt

The Institute of Internal Auditors (IIA) is the global leader and recognized authority for the internal audit profession. We are dedicated to advancing the profession worldwide through education, advocacy, certifications, and professional resources. Guided by our values of People First, Integrity, Collaboration, Accountability, and Innovation, we provide a collaborative, purpose-driven workplace where employees can grow professionally while making a global impact.

• Make a global impact by advancing the internal audit profession.
• Work in a collaborative, values-driven culture.
• Be part of an organization that values innovation and continuous learning.
• Grow your career while contributing to meaningful work that strengthens organizations around the world.
• Join a team committed to integrity, accountability, and putting people first.

The Institute of Internal Auditors (IIA) is seeking a highly organized Marketing Operations Manager to support the successful execution of integrated marketing initiatives across the Brand & Digital Growth team. In this role, you will manage campaign operations, coordinate cross-functional workflows, and ensure marketing projects are delivered on time and with excellence.

Working closely with creative, digital, content, analytics, and external partners, you'll play a key role in turning marketing strategies into successful campaigns through operational excellence, collaboration, and attention to detail.

This is a hybrid position based in Lake Mary, Florida, combining in‑office collaboration with remote work.

• Manage day-to-day campaign execution, project timelines, deliverables, and status tracking.
• Coordinate campaign launches across digital, email, print, paid media, and other marketing channels.
• Ensure marketing assets are developed, reviewed, approved, and deployed on schedule.
• Maintain project management systems, campaign workflows, and operational documentation.
• Identify execution risks, bottlenecks, and resource constraints while proactively recommending solutions.
• Develop and maintain campaign playbooks, launch checklists, and process documentation to improve consistency and efficiency.
• Collaborate with creative, digital, content, data, and vendor teams to ensure seamless campaign execution.
• Support vendor coordination, budget tracking, and operational reporting.

• Bachelor's degree in Marketing, Business, Communications, or a related field (or equivalent experience).
• 2+ years of experience in marketing operations, digital marketing, campaign management, project coordination, or a related role.
• Experience using project management or campaign workflow tools.
• Strong organizational skills with the ability to manage multiple projects and competing priorities.
• Excellent communication and collaboration skills with the ability to work effectively across cross-functional teams.
• Strong attention to detail and a proactive approach to problem-solving.
• Proficiency with Microsoft 365.
• Experience working with marketing automation, email marketing platforms, or CRM systems is a plus.
• Analytical skills with the ability to interpret campaign data and prepare reports.

• Experience supporting integrated marketing campaigns across digital, email, social media, print, events, and paid media.
• Experience with project management platforms such as Asana, , Jira, Smartsheet, or similar tools.
• Familiarity with marketing automation platforms, digital analytics, or campaign reporting tools.
• Experience working within a membership association, nonprofit, professional services organization, or mission-driven brand.

The Institute of Internal Auditors (IIA) is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with dignity and respect. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.