Customer Experience Specialist Program Manager

Description

As a Specialist in CX (Consumer Experience) Project/Program Management, you are responsible for management and execution of projects and programs to effectively deliver North American Pet Food, Treats, Golden Products, and Pro Plan Veterinary Diets business results across Development and CX Campaigns. The Specialist in Program Management is responsible for leading projects and cross functional teams to deliver projects and processes to meet business requirements.

You will be responsible for building both internal and external relationships in order to perform primary responsibilities in an effective manner. As a Specialist in Program Management, you will work closely with internal key stakeholders such as Brand Managers and external agency partners.

• Lead internal teams and external agency partners through integrated planning processes and paid media tactical execution
• Develop end to end project plans and associated tools to ensure on time, in scope delivery of brand campaigns and tactics
• Manage and lead the team through uncertainty, ambiguity and drive Change Management
• Drive the engagement and accountability of key stakeholders through communicating and influencing, with a focus on leading the group through to execution of deliverables
• Prepare and present objective project communications and escalations to key stakeholders
• Partner to implement changes to aligned process updates to their brands
• Promotes and advocates for the implementation of the Marketing Ops framework(s) and ensures that programs and roles/responsibilities are consistently executed according to the specified requirements

For this position, worker will be onsite in St. Louis Monday through Thursday, with the option to work from home on Friday. Start time is no earlier than 8 am and no later than 9 am, as they must be available for later afternoon meetings. Qualities that will make the person in this role successful include:
Resilient, highly organized, assertive but diplomatic, used to working with challenging people, servant leadership mentality, strong communication skills and ability to lead through execution and influence. This role supports marketing but is not the person who develops the strategy - but they will be responsible for driving that strategy to execution and keeping stakeholders on track. Prefer someone with larger multi-level org structure experience or someone with agency experience who has worked with a customer that fits that description.

This role is currently back filling for someone who is no longer on the team. There is the potential for extension of the contract at the end of the 6 months, based on headcount and budget considerations.

• Program management, Project management, Agency experience, Leadership, Media, Digital marketing, Agile, Content workflow, Adobe Workfront, Smartsheet, Microsoft Project, Trello

• Program management,Project management,Agency experience,Leadership,Media,Digital marketing

Bachelor's degree from an accredited institution required;
Business, Marketing, Communications, Public Relations or similar degree program preferred

3+ years' experience in project/program management, agency experience, cross-functional leadership roles or business leadership roles required

Knowledge in Media and Digital Marketing (for example - TV, Social, Audio such as Spotify, PR, Retail Media, Websites, Search) required

Content and/or Agile project management experience a plus

Project Management and Content workflow tools (exp., Adobe Workfront, Smartsheet, Microsoft Project, Trello) preferred

This is a Contract position based out of Saint Louis, MO.

The pay range for this position is $42.76 - $42.76/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Saint Louis,MO.

This position is anticipated to close on Aug 21, 2026.

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