Field Communications & Operations Coordinator

JOB SUMMARY

The Field Communications & Operations Coordinator supports the planning, execution, and administration of communications and operational programs for store teams across the organization. This role serves as a key liaison between the Home Office and stores by coordinating field communications, managing communication platforms, supporting reporting and analytics, and overseeing operational supply processes. The coordinator partners closely with cross-functional teams and field leadership to deliver timely information, drive operational execution, and enhance the Team Member experience.

Work Location:

Home Office - Coppell, TX

Work Schedule:

Hybrid

• Onsite:
  Tuesdays, Wednesdays, and Thursdays
• Work from Home:
  Mondays and Fridays

• Communications Support
• Assist in compiling and organizing weekly field communications, tasks, and operational updates for distribution to store teams.
• Draft and edit communications, task instructions, and supporting materials using approved company templates and communication standards.
• Support the development and formatting of weekly newsletters and communication campaigns.
• Ensure communications are accurate, timely, and aligned with company branding and messaging standards.
• Work Jam & Communication Platform Administration
• Administer and maintain communication platforms, including user management, content publishing, troubleshooting, and support for field users.
• Support the distribution of field communications, tasks, and surveys through approved communication channels.
• Monitor communication engagement and reporting metrics and provide summaries to leadership.
• Reporting & Analytics
• Maintain communication trackers and project documentation.
• Compile communication metrics, survey results, and engagement data for reporting purposes.
• Assist in tracking workload impact and communication effectiveness.
• Analyze communication engagement trends and identify opportunities to improve communication effectiveness and field adoption.
• Cross-Functional Partnership
• Coordinate communication requests from business partners across Operations, Merchandising, Marketing, Human Resources, and Learning & Development.
• Gather information and supporting materials needed for field communications.
• Support communication planning for store initiatives, seasonal programs, and special projects.
• Project & Event Support
• Assist with communications related to new store openings, company events, and major operational initiatives.
• Support the preparation of presentations, leader briefs, conference materials, and store meeting resources.
• Coordinate communication timelines and follow-up activities for assigned projects.
• Supply & Resource Management
• Manage and maintain inventory of Store Operations-related supplies and materials.
• Coordinate the ordering, tracking, storage, and distribution of supplies for store operations, new store openings, and special projects.
• Partner with Procurement, Finance, and vendors to ensure timely replenishment of materials while adhering to budget guidelines.
• Maintain accurate inventory records and monitor supply usage to ensure operational readiness.
• Identify opportunities to improve supply management processes, increase efficiency, and reduce costs.

• Education
• Bachelor'sdegree in Communications, Marketing, Business Administration, Journalism, or related field preferred.
• Equivalent combination of education and experience may be considered.
• Experience
• 1-3 years of experience supporting communications, retail operations, project coordination, or related business functions.
• Experience supporting communication projects or content development preferred.
• Experience managing supplies, inventory, vendor relationships, or event logistics preferred.
• Skills & Competencies
  • Strong written and verbal communication skills.
  • Excellent attention to detail and organizational skills.
  • Ability to manage multiple projects and deadlines simultaneously.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Strong customer service mindset and ability to build effective working relationships.
  • Ability to work independently while collaborating across multiple teams.
  • High sense of urgency and adaptability in a fast-paced environment.
  • Strong inventory management and logistical coordination skills.
  • Experience with Work Jam, task management platforms, content management systems, or employee communication tools preferred.
• Success Measures
  • Accuracy and timeliness of communications.
  • Effective support of weekly field communication processes.
  • Strong cross-functional collaboration and responsiveness.
  • Consistent maintenance of communication tools, trackers, reporting, and supply inventories.
  • Timely fulfillment of supply and resource requests.
  • Positive feedback from the field and Home Office partners.
  • Field communication delivery accuracy and timeliness
  • Work Jam engagement/adoption rates
  • Communication open/read rates
  • Partner satisfaction scores
  • On-time completion of communication requests
  • Inventory accuracy and…