DTC and Social Commerce Manager

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because:
Together We Have the Power to Win.

Church & Dwightisseekinga Direct-to-Consumer (DTC) and Social Commerce Manager to join our team. The DTC and Social Commerce Manager is a commercial leader responsible for building and scaling Touchland’s direct-to-consumer business across owned and social commerce channels.

This role owns end-to-end P&L performance, with a specific mandate to transform Tik Tok Shop into a scalable growth engine while accelerating DTC revenue, customer acquisition, and lifetime value. This leader bridges creator-led commerce, digital experience, and enterprise growth strategy, ensuring Tik Tok Shop and DTC operate as an integrated demand engine across the broader omni-channel ecosystem.

Hybrid: This is a hybrid role based in Ewing, NJ or New York City and requires in- person attendance.

• Ewing, NJ requires in-person attendance on Tuesdays, Wednesdays, and Thursdays, with remote work options on Mondays and Fridays.
• NYC requires in-person attendance on Mondays, Tuesdays, Thursdays, with remote work options on Wednesdays and Fridays.

P&L Ownership & Growth Leadership

• Own and grow DTC and Tik Tok Shop P&L, including revenue, margin, demand creation, and operating expenses
• Deliver against GMV, profitability, and customer growth targets
• Develop forecasting frameworks, inventory planning, and financial models across both channels
• Lead weekly/monthly business reviews with executive stakeholders

Tik Tok Shop Business Build & Scale

• Own the end-to-end Tik Tok Shop business, including Seller Center operations, product setup, promotions, and performance optimization
• Scale Tik Tok Shop from a channel into a repeatable, portfolio-level growth engine
• Build and optimize the affiliate and creator ecosystem, including:
  • Creator recruitment, onboarding, and retention
  • Commission structures, incentives, and performance frameworks
  • Affiliate GMV, conversion, and ROI optimization
• Lead marketplace operations including product listings, pricing, bundles, inventory, fulfillment coordination, and account health
• Partner directly with Tik Tok to unlock platform growth programs, beta opportunities, and media support

Creator & Affiliate Ecosystem Development

• Build a high-performing creator flywheel that drives always-on content and scalable demand
• Establish frameworks for creator performance management, content optimization, and relationship development
• Serve as senior point of contact for agencies, talent managers, and key creators
• Drive authentic, conversion-focused content across tutorials, routines, and storytelling

DTC Strategy & Digital Commerce Leadership

• Define and execute multi-year DTC growth strategy aligned with enterprise and brand priorities
• Lead site merchandising, UX/UI optimization, and conversion improvement across digital properties
• Own digital commercial planning, including product launches, promotional cadence, markdowns, and bundling strategies
• Ensure best-in-class customer experience across the full funnel (browse, checkout, post-purchase)

Demand Generation & Performance Marketing Integration

• Partner…