Content Program Manager

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Non-Union Position
Corporate Communications Staff;
Portland,Oregon (US-OR)

Hybrid scheduleavailablefor Oregon & Washington residents.
Regular FT, Exempt
Posting # 5717

About Us:

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve.

Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.

In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

NOTE:

This hybrid position is based at our headquarters in downtown Portland, Oregon. Candidates must reside within commuting distance of the office or be willing to relocate to the Portland metropolitan area. Employees are required to work onsite Tuesdays through Thursdays each week, with remote work flexibility on Mondays and Fridays, subject to business needs. This schedule supports collaboration, connection, and team engagement while providing flexibility for focused remote work.

NW Natural offers a Content Program Manager position to interested applicants. Reporting to the Senior Director of Corporate Communications[WS1.1], this position will be responsible for creating effective communications to reach key stakeholders such as the general public, news media, NW Natural employees, and customers. This person will join a strategic, collaborative and team-focused department, and need to forge strong cross-departmental relationships.

The following is a summary of the position specifics.

This position will be responsible for storytelling across a broad set of channels:

• Managing editor duties for story and information content showcased on the company’s intranet and website.
• Writing strong, clear communications to reach internal and external audiences.
• Developing strategy and content for the company’s social media accounts.
• Directing design, photography and video production projects as part of the storytelling process.
• Managing relationships with internal clients, including department heads and company officers.
• Building strong relationships with the company’s subject matter experts, industry associations and other agencies supporting this work.

Serving as a Public Information Officer, this position will also be responsible for:

• Responding to reporter requests.
• Handling media pager duty on a rotating weekly and weekend basis. Serve as PIO on incidents as needed.
• Serving on the company’s Incident Command Team on a rotation basis. Complete FEMA PIO training and participate in company table-top exercises.

• Bachelor's degree in Journalism, English, Public Relations, Communications or related field or equivalent combination of education and experience.
• A minimum of 8+ years of experience in a corporate communications environment or public relations agency.
• Proven experience with corporate reputation management and stakeholder engagement.
• Proven ability to work on a highly collaborative, service-oriented team environment, and coordinate responsibilities openly with others within the organization.
• Experience in issues management, media relations, crisis communications required.
• Proven ability to gain trust quickly and to maintain confidentiality and credibility within the company and when dealing with the media.
• Experience in…