Social Media Communications Manager; Remote

The application window is expected to close on: 09/29/2026

This role sits on a senior communications team supporting the Chief Customer Experience Officer, a C-suite executive building one of the most ambitious executive social platforms in enterprise tech. The team's flagship program is the executive's Linked In presence: a thought leadership platform positioning the executive as a leading voice on AI transformation for the enterprise, with an aggressive audience growth goal and an operating model that pairs sharp editorial judgment with AI-augmented production.

The Social Media Manager works alongside a Designer and a Thought Leadership Content Lead, and partners closely with Global Communications and the executive's broader communications team.

The Social Media Manager owns the day-to-day operation of the executive's social media presence and serves as the team's resident platform expert. Linked In is the priority channel. It is the center of gravity for the executive's thought leadership platform and the primary focus of this role, with an eye toward expanding to X, and to You Tube as part of a developing vodcast strategy.

This is a hands-on, expert-practitioner role: the Manager runs channel strategy, community management, reporting, and social listening as one integrated practice, so that every engagement, metric, and insight serves the same goal: establishing the executive as the de facto thought leader in AI transformation for the enterprise.

Own the five pillars of a social media program end-to-end:

• Editorial planning
• Content creation
• Social listening
• Social reporting
• Community management

In this role, you will be expected to spend real time in the feed every day. You will be responsible for tracking influencers, peers, and analysts; monitoring conversations relevant to the executive's content themes; and identifying the moments worth showing up for. The core deliverable is a steady stream of recommended engagements, inspirational content, and social-first insights.

The role carries editorial oversight. The Social Media Manager is the final quality gate for voice and platform fit on everything that ships. This role is ideal for a social media expert who combines true community management instincts with analytical rigor and outstanding judgment about executive voice.

• Channel Strategy & Management: Own the day-to-day management of the executive's Linked In presence:
  Editorial calendar, publishing cadence, content mix, and platform best practices.
• Executive Voice Drafting: Draft posts, suggested comments and replies in the executive's authentic voice. Be sincere, specific, and platform-native, so recommendations can be approved with minimal executive time investment.
• Social Reporting: Own social reporting end-to-end, from monthly performance reports to campaign-level analysis. Bring a strong point of view on which metrics to measure and why they matter; translate data into insights that drive real content and strategy decisions rather than reporting for its own sake.
• Influencer, Peer & Analyst Tracking: Build and maintain curated lists of the influencers, peer executives, analysts, and media voices shaping the executive's space. Track what they publish, flag when they engage with the executive's content, and recommend when and how the executive should engage with theirs.
• Social Listening & Insight: Maintain a structured social listening practice. Identify trending conversations, emerging themes, and customer insights; feed that intelligence back into the organization — most importantly into the executive's content creation process as briefs, angles, and proof points.
• Community Management & Engagement: Monitor engagement on the executive's…