Content Designer

Role overview

Shape the language, narrative, and content systems behind a consumer financial product that requires clarity and trust. This hands‑on staff role combines end‑to‑end content design with practice‑building: you will write for key customer journeys, influence product direction early, establish standards, and use research and experimentation to make complex decisions feel understandable and actionable.

• Create and refine content across landing pages, onboarding, checkout, post‑purchase journeys, and detailed interface microcopy.
• Develop a consistent narrative across long, high‑consideration flows while balancing functional clarity with emotional reassurance.
• Work closely with product managers, product designers, researchers, and analysts from early discovery through launch.
• Present work to senior stakeholders, explain the reasoning behind content choices, and iterate collaboratively in real time.
• Help establish content standards, voice‑and‑tone guidance, review practices, and stronger cross‑functional writing habits.
• Research customer needs through audits, competitive analysis, interviews, analytics, usability testing, and A/B experiments.
• Use AI tools thoughtfully to accelerate ideation and production, share effective methods, and help define guardrails for reliable content generation.

• At least 6 years of content design or content strategy experience with a strong independent portfolio.
• At least 2 years working on direct‑to‑consumer digital products, with evidence of impact on conversion or revenue.
• Excellent storytelling and information‑architecture instincts for guiding users through complex journeys.
• Ability to express regulated or complicated subjects in plain, compelling, human language without losing accuracy.
• Strong presentation, facilitation, and real‑time collaborative writing skills.
• Genuine fluency and curiosity with AI writing and ideation tools, including prompt structuring.
• A collaborative working style with a clear point of view; comfort working in Figma and within regulatory constraints.

• Full‑time U.S. base salary range of $147,000–$259,000, with actual pay determined by location, experience, skills, and education or training.
• Remote work is supported.