Digital Customer Success Manager

Neptune Retail Solutions is the unparalleled leader in omnichannel retail marketing across the U.S. and Canada. Neptune's In-Store Media network is unmatched across 60,000 locations and 140 banners, including Albertsons, CVS, Dollar General, Family Dollar, HEB, Kroger, Loblaw, Metro, Publix, Sobeys, Southwestern Grocers, Meijer, HyVee, Total Wine & More and Wakefern. Linked to its market-leading Digital Incentives Network at many of the same retailers plus BJ's and Target, along with Neptune's exclusive ability to combine in-store and Digital OOH content into a single platform with unparalleled precision, scale and proven results, the Company is "one of one," uniquely positioned to seamlessly drive traffic, conversion and profitable revenue growth for retailers and advertisers.

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The Digital Incentives Account Manager supports digital incentives programs for CPG and Retail marketers. This role serves as a client consultant and works closely with clients, agencies, and cross-functional internal teams to ensure flawless project management, execution, and optimization of campaigns on behalf of Neptune’s clients. Successful candidates will be creative, curious, self-motivated, driven to deliver operational excellence, dedicated to world class customer service, willing to innovate and have high integrity.

This is a remote position.

• Advocate and voice of our customers; utilize subject matter experts to deliver thought leadership, insights, product recommendations and new technology.
• Provide digital incentives operational and compliance driven consultative best practices and recommendations to Clients, Sales, and Operations teams to shape creative and targeting to meet KPIs and program goals.
• Manage multiple digital incentive campaign launches, including developing, maintaining, and communicating campaign pipeline, timelines, and tasks.
• Creating and managing digital incentive campaign contracts in partnership with Sales and Finance, and managing the enforcement of Neptune rules and fees.
• Project manage and lead digital incentives executional relationships with assigned Sales team, Client(s) and Agencies.
• Assist client with promotion onboarding, technical execution, program implementation, and first-tier technical troubleshooting.
• Ensure and maintain overall campaign quality.
• Accountable for tracking live campaigns, provide optimization and best practices to customers to meet KPIs.
• Ownership of basic end of campaign reporting and deliverables.
• Provide Finance and Client support for basic invoicing questions.
• Ability to evaluate processes and continually seek improvement ideas.
• Assist with special projects as assigned by leadership.

• Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience).
• Minimum of 3 years’ experience ranging for college internships to a professional position in Campaign Management, Customer Success, or Account Management/Client Services - dealing directly with internal business teams, vendors, clients and/or Sales Executives.
• Proven ability to manage complex projects to successful conclusion.
• Exhibit exceptional client service and collaboration skills.
• Able to work with data and provide actionable campaign insights.
• Superior written and verbal communication with the ability to effectively communicate via email and phone with remote colleagues and clients.
• Ability to adapt and change with the needs of the business mindfully and tactically.
• Proven ability to establish and maintain strong Client partnerships.
• Excellent organizational skills including strong attention to detail and ability to present complex information in such…