Senior Professional, Enterprise Transformation

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

Supporting the Green Glove program, the Enterprise Transformation Senior Professional coordinates engagement activities, develops content and communications, analyzes feedback and performance data, and partners across teams to create meaningful experiences that build belief in the Green Glove commitment, inspire action, and strengthen the experiences that earn trust from customers and agents.

• Program Operations: Coordinate and execute Green Glove engagement activities, communications, events, and recognition programs. Manage deliverables and ensure initiatives are executed consistently, professionally, and on schedule.

• Content and Communications: Develop, review, and refine communications, presentations, training materials, and engagement content. Ensure content is clear, engaging, customer-focused, and aligned with the Green Glove brand while driving desired behaviors and outcomes.

• Continuous Improvement: Identify opportunities to improve engagement activities, processes, and program effectiveness. Analyze feedback, performance metrics, and operational insights to uncover root causes, develop recommendations, and support implementation of improvements that increase program impact.

• Program Support and Coordination: Support the planning, testing, rollout, and ongoing management of Green Glove initiatives. Coordinate with business partners, track progress, manage logistics, and help translate ideas into operational execution.

• Reporting and Documentation: Maintain program documentation, engagement metrics, activity calendars, and reporting. Monitor program effectiveness and provide regular updates on participation, outcomes, and opportunities for improvement.

• Stakeholder
  
  Collaboration:
  
  Build effective working relationships across Market Point and partner teams. Gather input, coordinate activities, and help build alignment around Green Glove initiatives and experience improvements.

• Customer and Agent Focused – Demonstrates empathy for customers, both internal and external, and an understanding of their needs, motivations, and challenges. Creates experiences, communications, and programs that resonate with frontline audiences and drive meaningful engagement.

• Program Ownership and Execution – Independently manages programs, work streams, and deliverables from concept through execution. Anticipates needs, solves problems proactively, and delivers high-quality results with limited oversight.

• Content Strategy and Design – Develops clear, engaging, and high-quality content across a variety of formats including presentations, training materials, communications, and engagement programs. Tailors messaging to the audience and desired outcome.

• Business Judgment – Applies sound judgment to determine the appropriate level of effort, stakeholder engagement, and solution design needed to achieve objectives efficiently and effectively.

• Continuous Improvement – Uses feedback, performance data, and observations to identify opportunities for improvement. Continuously refines programs, processes, and experiences to increase effectiveness and engagement.

• Collaboration and Influence – Builds productive relationships across teams, incorporates diverse…