Donor Engagement Manager; Remote

Ballotpedia is seeking a full-time, 100% remote Donor Engagement Manager to join our External Relations team.

Reporting to the Director of External Relations and working collaboratively with Ballotpedia’s External Relations team members and others across the organization, you will primarily focus on running many of Ballotpedia’s fundraising programs, including digital efforts and direct mail programs. You will build on Ballotpedia’s existing programs. You will grow Ballotpedia’s fundraising programs by turning readers and one-time givers into recurring members and repeat donors.

This position will oversee the Ballotpedia Society membership program, the ad‑free reader program, online giving, direct mail, donor retention communications, and seasonal fundraising campaigns.

The Donor Engagement Manager is a vital part of our fundraising team, and the role is perfect for someone who is an excellent fundraising writer, a curious and thoughtful analyst, and a reliable project manager. If you are a creative problem solver who enjoys designing experiments, analyzing results, and using what you learn to improve donor engagement, we want you on our team.

As the Donor Engagement Manager, you will:

Donor Engagement and Fundraising

• Manage and grow Ballotpedia’s membership and recurring giving programs, including Ballotpedia Society and the ad‑free reader program.
• Plan and execute membership pledge drives, direct mail appeals, Giving Tuesday, and 12 Days of Ballotpedia to meet annual fundraising goals.
• Develop donor‑centered fundraising copy and communications to attract new donors, retain existing supporters, and re‑engage lapsed donors.
• Execute and optimize testing strategies to improve online giving, donor conversion, and retention.
• Coordinate mailing vendors, audience segmentation, and campaign schedules.
• Identify and research promising donor prospects for follow‑up by the Director of External Relations.
• Oversee donor acknowledgments, gift processing, and payment issues.
• Create regular reports and analyses on program performance, recommending growth opportunities and revenue goals.
• Maintain donor data and campaign records in Salesforce, Classy, and What Counts.
• Manage on‑site advertising vendors and optimize advertising performance and revenue.

Cross‑Departmental Collaboration

• Partner with Communications, Tech, and Content to develop campaign materials and coordinate fundraising outreach and promotion.
• Work with Tech to improve online giving and the ad‑free donor experience.
• Coordinate advertising revenue goals with the COO and ad placement improvements with Tech.

An ideal Donor Engagement Manager will:

• Be a true believer in Ballotpedia’s mission to provide accurate, fact‑based information to American voters. You’re excited about it and want to inspire others to support it.
• Possess a strong customer service orientation and enthusiasm for creating a positive experience for Ballotpedia’s donors and members.
• Demonstrate curiosity as a highly motivated self‑starter, eager to understand what inspires donors to give and how to deepen their connection to Ballotpedia.
• Bring a test‑and‑learn mindset, with enthusiasm for trying new approaches, analyzing results, and improving fundraising performance.
• Exemplify “organized persistence” in keeping campaigns, donor communications, and recurring tasks on schedule.
• Be effective at managing multiple projects with moving parts simultaneously and collaborating with colleagues and outside vendors.
• Have strong research, written, and verbal communication skills, including the ability to write persuasive, donor‑centered fundraising appeals.
• Be comfortable working with data and spreadsheets to evaluate campaign results, identify trends,…