Marketing Communications and Automation Manager

Want to make a difference? Join an organization committed to sharing the hope of true transformation with those impacted by incarceration for nearly 50 years. Prison Fellowship® is the nation's largest Christian nonprofit equipping the Church to serve currently and formerly incarcerated people and their families, and to advocate for justice and human dignity.

Prison Fellowship and its church partners encounter Jesus with those behind bars, breaking cycles of crime and prayerfully anticipating a revival of justice, mercy, and hope in our culture.

Prison Fellowship® is an organization committed to the highest standards of conduct, ethics, and Christian values. Our conduct is guided by and grounded in the Bible, as reflected in our Statement of Faith below.

What We Are Looking For

A skilled marketing and communications professional who can help Prison Fellowship deliver timely, impactful, and well‑crafted digital communications to supporters, volunteers, and constituents. This individual will serve as the in‑house expert for email and SMS platforms, oversee marketing automation workflows, and collaborate across teams to create personalized audience experiences that strengthen engagement and advance the mission.

Working closely with marketing, fundraising, technical teams, and ministry programs, this person will manage email/SMS deployment, build automated user journeys, support CRM‑based audience segmentation, and analyze communication performance to drive continuous improvement. The strongest applicants are detail‑oriented, creative, analytical, and comfortable managing multiple projects in a fast‑paced environment.

Role Responsibilities

• Oversee development and delivery of timely, high-quality email and text communications
• Collaborate with marketing and ministry teams to craft compelling messages
• Conduct ongoing optimization testing to improve KPIs such as conversions and click‑through rates
• Recommend design and content improvements based on audience insights

• Build personalized user journeys using Marketing Cloud
• Develop drip campaigns, welcome series, cross‑promotions, and automated communication streams
• Support integration of marketing platforms, digital advertising channels, and web properties
• Report regularly on communication performance and deliverability

• Provide strategic direction, coaching, and skill development for a direct report
• Conduct weekly check‑ins, annual reviews, and goal setting

• Manage segmentation, list creation, and personalization across CRM and marketing platforms
• Translate customer data and engagement signals into actionable audience strategies
• Maintain frameworks for lifecycle marketing and cross‑channel campaigns
• Partner with IT and analytics teams to ensure data accessibility and quality
• Monitor list health, deliverability, and sender reputation

• 5–7 years of experience in email automation, platform support, IT support, marketing, or email optimization
• Bachelor’s degree in marketing, communications, or a digital‑related field (Master’s preferred)
• Experience with Marketing Cloud and Salesforce CRM required
• Proficiency in SQL, HTML, Microsoft 365, and dashboard creation tools (PowerBI or equivalent)
• Strong writing, editing, and communication skills
• Ability to analyze testing results, interpret needs, and develop creative solutions
• Demonstrated ability to manage multiple projects and collaborate across teams
• 1–2 years of experience managing or coaching team members or volunteers
• Attention to detail and strong analytical mindset
• Ampscript experience preferred

• Remote/work‑from‑home position
• Up to 5% travel required

Salary at Prison Fellowship is determined by a variety of factors. For…