Data Systems Coordinator

Job Description

Job title: Data Systems Coordinator

Reports to: Chief Development Officer

Location: Remote; with a preference for candidates who live within an hour’s drive of the Santa Fe, NM, Austin, TX or Portland, ME metro areas. Candidates must reside in one of the following states:
Colorado, Maine, Minnesota, New Mexico, New York, North Carolina, Oregon, Texas, Vermont, Virginia, Washington, and Wisconsin.

Status: Remote work; regular, full-time;
Some infrequent travel is required.

Functions: Development, Membership, + Communications

The Data Systems Coordinator (DSC) is the agency’s key data management and systems leader for fundraising, communications, membership, and other data needs. They will serve as an administrative support person to Guild staff working on those activities. The DSC’s work will serve as the foundation from which confident and effective fundraising, strategic communications, and membership growth will be supported to flourish.

The DSC will “level up” the team’s use of data and accurate reporting.

The DSC’s biggest responsibility is to oversee the agency’s database and CRM system, ensuring accurate data management, professional and appreciative donor communications, and excellent customer service with membership activities, event registrations, and the annual renewal season. Specific responsibilities include:

• Collaborate with the Chief Development Officer and Communications Manager to take over ownership of agency’s data systems; identify areas of improvement, and implement changes; champion a culture of data at the Guild.
• Overseeing the clean‑up, management, and administration of the agency’s CRM system (currently Neon) to result in strengthened confidence in data quality and more efficient administration of agency work; likely to participate on a data migration team into a new CRM during the first year of the role.
• Coordinating all data and membership tasks within the fundraising and communication functions to empower those staff to specialize in their roles and powerfully grow funding and membership, Guild‑wide.
• Owning and improving event management practices and systems in CRM to facilitate the best experience for Guild event attendees and website viewers possible.
• Anticipating data needs of other staff across regions and collaborating with them to produce the reporting necessary for their roles.
• Work with Communications Manager on administration of annual membership renewal season and successfully converting expired members back into active members.
• Partnering with fundraising staff to create and improve data systems to better track key fundraising metrics, donor communications, and performance indicators.
• Analyzing and implementing new data management systems to improve the Guild’s administration and efficient use of resources.
• “Managing up” by supporting Directors team in accessing the membership and development information they need to be successful in their roles.
• Serving as the frontline of excellent customer service for all members and donors related to tax receipts, registration questions, and membership directory.
• Other duties as assigned and necessary.

• 2+ years of nonprofit and/or membership agency work experience, focused on database management, donor, volunteer, member, supporter, or community engagement activities.
• High level of attention to detail and an ability to understand and analyze complex data systems.
• Experience using a CRM/donor database such as Neon, Bloomerang, Better Unite, Salesforce, Blackbaud, etc.
• A systems thinker who loves process improvement.
• An ability to work effectively with a high level of autonomy.
• Self‑motivated and invested in improvement; seeing a need of the agency and filling it; innovating about what would enhance the agency’s fundraising and membership experiences.
• Strong organizational, verbal, and written communication skills.
• Ability to work both independently and in collaboration with a team.
• Competency with Microsoft Office software, Adobe Creative Suite design software, and typical software products.
• A passion for the Guild’s mission, a positive attitude, a growth‑mindset, and confidence.
• Legally authorized to work in the…