Membership Services Representative

Veritas Association Management seeks a Membership Services Specialist to serve the members of our non-profit professional medical societies. As an ambassador of a society, you will play an integral role of serving our members by assisting with renewing annual dues, Educational Meeting Registration, and promoting the benefits of each membership tier. Success will be measured by the growth in membership, educational events registration, and revenue for each of our societies.

This is a remote position with possible travel opportunities to staff the Registration desk at client meetings. Personalized, helpful, informative, and courteous service, complemented by teamwork is the foundation of our unique Veritas culture.

• Answer phone calls / emails and respond to all membership inquiries.
• Provide information on membership levels, policies, benefits, products, and services.
• Recommend and cross-sell products and services to members and potential members.
• Personally follow‑up to resolve membership and payment issues.
• Assess membership level eligibility to process applications and registrations.
• Document all inquiries and maintain up-to-date membership records.
• Assist in the development and execution of the membership outreach strategy.
• Work cooperatively with other departments to facilitate necessary duties and tasks for assigned clients.
• Creates Registration Forms, pulls reports, and schedules automated renewals directly in database.
• Collaborate with the assigned client membership committees to ensure goals are reached.
• Make outbound phone calls and send emails to solicit renewals of lapsed members.
• Actively reach out to members informing them of upcoming meetings and events.
• Create PowerPoint slides with Membership data to present to clients.
• Database Management
• Manages the membership needs of multiple clients.

• Highly proficient in Microsoft Office
• Customer service experience required
• 1-2 years Member clicks Membership database management experience strongly preferred
• When traveling, able to lift up to 25 lbs and walk extensively throughout conference halls

• Competitive Annual Salary (starting at $55,000) based on experience