Integration & Stability Programs Coordinator

Overview

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

Organization Summary

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

• Ensure compliance across Integration & Stability programs by providing guidance and support to staff involved in service delivery, including staff in Kent, Thurston, and Whatcom (Bellingham) offices. This may include one-on-one and group meetings.
• Review client records, case files, and case notes to ensure completeness, accuracy, and compliance with program, funder, and organizational requirements.
• Monitor ongoing case documentation and data entry to maintain high standards of data quality and timely reporting.
• Complete and support program reporting requirements across multiple programs.
• Assist the Health and Wellness Manager with screening clients for program eligibility and determining appropriate program placement in alignment with program guidelines and capacity.
• Support coordination and alignment of processes across Integration & Stability programs to promote consistency, efficiency, and compliance.
• Assist with training and onboarding of new Integration & Stability program staff, including orientation to documentation, compliance standards, and internal systems.
• Collaborate with Program manager and Director of Finance and Operations to support budget development, tracking, and compliance with program funding requirements.
• Work collaboratively with the Health and Wellness Manager to implement best practices and support new program initiatives.
• Coordinate communication between local program staff and World Relief Home Office, including participation in meetings and serving as a point of contact for program-related questions.
• Identify compliance risks, service gaps, or client concerns and escalate issues to management with recommended solutions.
• Mediate conversations between clients and casework staff when there are concerns related to program expectations or compliance.
• Monitor client satisfaction and program quality through participant feedback, case file reviews, shadowing staff, and other quality assurance metrics.
• Develop and maintain internal tools, guidance documents, and workflows to support staff in meeting program and compliance requirements.
• Collaborate with internal departments and external partners to support coordinated service delivery.
• Perform other duties as assigned to support Integration & Stability program operations.

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals’ For the Health of The Nation document
• At least 1 year of program management or…