Membership Engagement Specialist

Position Summary

Seeking a highly organized, service-oriented professional to serve as Membership Engagement Specialist. This position plays a key role in supporting membership recruitment, retention, engagement, and member service initiatives while helping ensure an exceptional member experience. The successful candidate will serve as a primary point of contact for members, maintain accurate membership records, support educational programs and events, and collaborate with staff and volunteer leaders to strengthen the value of membership.

The ideal candidate is organized, service-oriented, and motivated to strengthen member engagement, enhance member value, and support the long-term success of the association.

• Support membership recruitment, retention, and engagement efforts.
• Serve as a primary point of contact for members, prospective members, and volunteer leaders.
• Collaborate with staff and volunteer leaders to strengthen member value and engagement opportunities.
• Liaise with the national affiliate on membership and dues issues.
• Assist in developing programs and initiatives that cultivate future volunteer leaders and enhance the member experience.
• Review and post online classified advertisements from members and advertisers.

• Manage membership applications, renewals, dues administration, and member records.
• Prepare and distribute dues invoices and properly record dues payments.
• Maintain accurate membership data and prepare monthly membership reports.
• Coordinate membership-related activities with local and national partners.
• Maintain and distribute accurate local society membership rosters.
• Support member communications and outreach efforts.
• Serve as the administrator of Optometry’s PAC and maintains accurate PAC donor list.

• Coordinate event logistics by printing/distributing name tags, setting up meeting technology and projectors, and assisting with attendee registration.
• Maintain accurate records and reporting related to continuing education and association programs.
• Prepare accurate mailing lists and invitation to functions scheduled at annual meeting.
• Serve as the first point of contact for phone and email inquiries from members and the public, assisting with general questions and routing inquiries to appropriate staff member.
• Proofread printed/electronic communications and collaborate with the Director of Communications to post content on social media.
• Support communications, special projects, and other duties as assigned.

• Confident, goal-oriented, positive self-starter able to work independently with limited supervision and collaboratively with internal and external partners.
• Excellent interpersonal, customer service, and relationship-building skills.
• Strong organizational skills and attention to detail.
• Demonstrated ability to manage multiple priorities and meet deadlines.
• Attention to detail and strong written/verbal communication skills.
• Proficiency with Microsoft Office applications, databases, and online business tools.
• Ability and willingness to learn new technology platforms and systems.

• Opportunity to make a meaningful impact on a respected statewide professional association.
• Collaborative environment where ideas, initiative, and professional growth are valued.
• Health and dental insurance.
• Retirement plan eligibility after one year of full-time employment.
• Generous paid time off.
• Professional development support and industry networking opportunities.
• Compensation will be commensurate with qualifications, relevant experience, and demonstrated skills.

This is a full-time, non-exempt position requiring at least one in-person workday each week in the Indianapolis area, with the remainder of the workweek remote. Additional in-person attendance is required for meetings, events, and conferences. Candidates must reside in the greater Indianapolis area, maintain a professional home office with reliable high-speed internet, and be able to participate in regular video meetings during business hours.

Regular work hours are Monday through Friday, 8:00am to 5:00pm Eastern Time. Some evening video conferences may be necessary. Travel is required for four conferences and meetings annually within Indiana, totaling approximately 8-13 travel days per year.