Bilingual Case Navigator​/Volunteer Coordinator

Position: (Bilingual) Case Navigator / Volunteer Coordinator
Case Navigator / Volunteer Coordinator (Bilingual)

Location:

In-person 499 Preston St, Ottawa K1S 4N7

Hybrid Full Time Role – Candidates must be based in the Ottawa area (1-Year Contract, possibility of renewal based on funding.)

Hourly Wage:  $26-28/hour + Health Benefits

About the Role
This is a unique dual‑role position designed for an individual with LGBTQI+ and migrant lived experience. You will spend your time equally divided between direct client navigation and volunteer management, offering a dynamic mix of individual advocacy and organizational leadership. This is a one‑year full‑time contract position (37.5 hours/week), with the possibility of renewal depending on funding. The position offers an hourly wage of $26‑28/hour and includes health benefits, vacation time, personal days, and sick leave.

CRR also provides a flexible remote work schedule, a work computer, and a monthly contribution toward internet and cell phone expenses.

Our team works together one day per week at a co‑working space. We value collaboration, community, creativity, experimentation, meaningful impact, and making space for rest, play, and gratitude.

Reporting to the Managing Director, you will bridge the gap between newcomers seeking safety and the volunteers eager to support them. You will lead with empathy, ensuring our clients receive specialized care and that our volunteer network remains robust and meaningfully engaged.

About Capital Rainbow Refuge
Founded in 2010, Capital Rainbow Refuge (CRR) is a registered non‑profit organization that supports and sponsors lesbian, gay, bisexual, transgender, queer, and intersex (LGBTQI+) refugees. We provide safety and support for refugees fleeing persecution based on sexual orientation, gender identity, gender expression, or HIV status. Through volunteer‑led sponsorship groups, advocacy, community‑building, and outreach, we help LGBTQI+ refugees and newcomers settle and thrive in Eastern Ontario.

Areas of Responsibility
Case Navigation

Conduct intakes and needs assessments, providing specialized support for clients, including French‑speaking clients.

Maintain accurate client records and track outcomes and success stories.

Provide referrals to trusted agencies, services and volunteers with clients needing support.

Monitor and evaluate the effectiveness of support services provided.

Identify client eligibility for internal and external programs and coordinate the distribution of community resources (gifts, tickets, etc.).

Conduct outreach regarding workshops, events, and community programs.

Make recommendations for individuals with additional support needs.

Assist in planning and coordinating social events and activities for LGBTQI+ newcomers.

Note:

This includes attending approximately two events per month held during evening or weekend hours; hours worked for these events can be reclaimed through a flexible schedule.

Perform other related duties as required.

Volunteer Coordination

Act as the primary point of contact for volunteers, ensuring they feel valued and supported.

Analyze our volunteer database to match skills with specific newcomer needs or organizational roles.

Organize and facilitate coordination for volunteer workshops.

Recruit volunteers to meet identified organizational needs.

Coordinate internally to identify opportunities to engage volunteers.

Match volunteers with newcomers, sponsorship groups, or organizational roles within CRR.

Manage and resolve volunteer inquiries and group participation requests.

Prepare reports on volunteer participation and activities for funders and stakeholders.

Qualifications

Lived experience as a member of the LGBTQI+ community and experience with migration is required (please self‑identify in your application).

Fluency in English and French is required;
Arabic or Luganda is considered an asset.

Strong time management, organizational skills, and proficiency with Windows‑based systems.

Ability to work with vulnerable populations using a trauma‑informed approach and a commitment to anti‑racism and social justice.

Ability to work some evenings and weekends (flex‑time provided) and ability to commute to the CRR office once per week.

Strong verbal and written…