Volunteer Manager

Volunteer Manager

The Volunteer Manager supports local volunteers who provide training, peer mentorship, events and information sharing for troop, day camp and product program experiences and on occasion, leads these activities directly until volunteer leadership is established. This role ensures compliance with GSUSA and GSKSMO policies, standards and business practices.

This role will serve in a geographical territory in addition to assigned projects that impact the entire council. Territories are evaluated annually to determine the optimal way to support volunteers and achieve council goals.

This is a remote-based position that requires regular attendance at in-person meetings and community engagement events. Employee must reside within the Greater Kansas City metropolitan area. To be successful in this position, working in the community, including evenings and weekends, is required.

Essential Duties and Responsibilities:

• Recruits, appoints and trains volunteers in assigned geographical areas into elevated volunteer leadership positions to support troops, day camps and product program experiences.
• Accountable for the planned growth and retention of the membership and volunteer network across an assigned territory. This is a direct service role, and the goal is to support a healthy and consistent membership and volunteer community
• Identifies and creates succession plans for the volunteers in elevated leadership positions through intentional interactions with troop volunteers (i.e., new leader introductions, event support, day camp, product program support, regular coffee or in-person opportunities, etc.)
• Serves as the main point of contact for service unit, day camp and product program volunteers between council staff and local volunteers. Comfortable using all forms of communication (i.e., in-person, virtual, email, text, phone calls and social media) to provide ongoing support, supervision, and direction with regards to GSUSA and GSKSMO policies, standards, and procedures.
• Supports GSKSMO volunteers at council sponsored events and trainings for troops, service units, day camps and product programs with communication and workshop presentations, as needed.
• Comfortable learning and using the council's volunteer management database system(s) to manage and support the entire volunteer management cycle for troop, service unit, day camp and product program volunteers; maintains accurate records.
• Identifies the need for & provides timely problem solving & conflict resolution support, as needed within assigned geographical area or scope of work for volunteers, caregivers and girls.
• Serves as internal liaison to other departments or teams to influence positive and successful volunteer and council experiences, as needed.
• Collaborates with supervisor on the department workload to identify and reduce transactional activities and increase relational volunteer activities.
• Shares insights with supervisor about trends and interests among youth to help ensure programming and recruitment efforts remain relevant.
• Acts as a brand ambassador for Girl Scouts by representing the organization with consistent messaging, professionalism, and enthusiasm in the community.

Desired

Qualifications:

• Interpersonal Relations - establishes rapport internally at all organizational levels as well as with external audiences; respects others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogue with others.
• Self-Management and Self-Assurance - assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; a self-starter who seeks developmental opportunities; sets and achieves goals; works independently.
• Team Collaboration - Works effectively as part of a team and supports collaborative partnerships with council staff, volunteers and other stakeholders to achieve shared goals.
• Judgment and Decision-Making - recognizes when immediate action is required; makes independent decisions and exhibits strong resourcefulness in finding solutions. Engages supervisor in decision-making when ambiguous circumstances…