Resident Services Coordinator; RSC

Community Outreach And Impact Resident Services Coordinator

National Housing Trust (NHT) has been dedicated to creating and preserving affordable housing for almost 40 years. We build, preserve, and finance affordable housing and use that expertise to inform and advance resident-focused solutions to strengthen the broader affordable housing industry.

NHT has a staff of 50+ across five program areas:
Policy, Lending, Real Estate Development, Community Outreach and Impact (COI), and Energy Solutions. Our hallmark is our cross-functional, integrated approach to innovating, demonstrating, and amplifying solutions to the affordable housing crisis in the U.S.

Our Community Outreach and Impact (COI) team is dedicated to resident success. We believe that all people deserve affordable housing and that integrated, onsite services provide accessible support to our residents.

This is an exciting opportunity to have an impact on families in affordable housing communities across NHT's portfolio. With operational guidance and administrative support from NHT Communities, this is a unique opportunity to work with an organization dedicated to the success of the affordable housing communities in which we serve.

COI utilizes a HUB model designed to centralize and strengthen service delivery across multiple properties and communities. Under this model, Resident Services Coordinators (RSCs) work collaboratively with fellow team members to provide cross-site support to ensure continuity of services for residents by coordinating resident programming, services, referrals, and community engagement efforts.

This Baltimore-based position will support the Poppleton area community onsite, while also providing part-time remote support from Baltimore for the HUB model and DC-based RSCs with case management, resident follow-up, and other administrative responsibilities to help strengthen service coordination across NHT's portfolio.

The Resident Services Coordinator (RSC) will need to have a hands-on, self-starter approach to the coordination, implementation and management of resident services for children, youth, adults and/or seniors in an affordable housing community. The RSC is responsible for assessing the needs of the resident community, and the delivery of the programs and services to address the identified needs. The RSC is also responsible for tracking the goals and outputs of the implemented services and will be accountable for remaining on budget.

The RSC will work closely with onsite property management staff and their team members, and report to the COI Regional Manager.

Essential to success will be the RSC's ability to actively engage with residents in the community and work with COI's Managing Director to develop a long-term plan that addresses the needs of residents. The RSC must regularly and effectively communicate with NHT, property managers, community leaders, residents and local community partners to ensure increased access to opportunity and resident empowerment. The RSC will work closely with NHT's COI team and asset management staff for operational purposes.

This position is Baltimore-based and requires weekly travel to DC every Tuesday to support the HUB model. This position does not qualify for a remote work.

Resident Engagement

• Engage residents to organize and mobilize, building a sense of community.
• Connect residents to local resources to achieve their goals.
• Encourage resident participation in regular resident and family events, sustainability-related gatherings and other events to promote a strong sense of community.
• Identify and share success stories with Regional Manager on a regular basis in an effort to capture resident success.

Program Coordination

• Work with Managing Director to develop a long-term workplan based on identified needs of residents.
• Plan and coordinate social events, recreational activities, and resident programs for all ages, including but not limited to educational advancement, financial literacy, community service, health & welfare, job readiness/workforce development, resident leadership, and other services.
• Develop appropriate and authentic programmatic goals and desired…