Membership Engagement Manager

Membership Engagement Manager

Salary: $70,000- $75,000 with Benefits

Location:

Main office in Raleigh, NC; hybrid (2 days in office, 3 remote). Occasional travel across the Triangle and other parts of the state is required.

About The Organizations

North Carolina Asian Americans Together (NCAAT) is a nonpartisan, nonprofit organization committed to supporting equity and justice for all by fostering community among Asian Americans and allies in North Carolina through civic engagement, leadership development, grassroots mobilization, and political participation.

NCAAT in Action (NCAATIA) builds political power among Asian Americans and allies in North Carolina through voter education, progressive advocacy, and leadership development.

Benefits

NCAAT and NCAAT in Action offer full-time employees health, dental, and vision insurance; paid time off for vacations and wellness days; and a 401k plan. We support work-life balance with flexible scheduling and occasional remote work, depending on project needs. Employees receive a yearly professional development stipend that can be used toward Asian language courses, training, or other development resources.

Position Summary

The Membership Engagement Manager is a mid-level role responsible for building and sustaining a dynamic, values-driven membership program across North Carolina. This role centers on relationship building, organizing, and data-informed strategies to grow a diverse base and deepen member engagement rooted in shared purpose. Ideal for someone passionate about community power and belonging, the position offers opportunity for growth and leadership as the membership program evolves.

While this role does not supervise full-time staff, the manager will coordinate with volunteers and collaborate across multiple departments.

Key Leadership Competencies

Community Engagement and Service Orientation

Program and Project Management

Data-Driven Decision Making

Cultural Competency and Inclusion

Collaboration and Teamwork

Key Responsibilities

Own and steer NCAAT/IA's Regional cohort program

Innovate on and facilitate NCAAT/IA's regional cohort program in Charlotte, Raleigh, Fayetteville, and Greensboro.

Ensure region-specific events are held that take into account needs and are informed by members' strengths and interests, while maintaining alignment with NCAAT's work.

Help build regional cohort members' knowledge of advocacy work in collaboration with NCAAT's program team to move them to action, including campaign building and public comments on advocacy issues.

Own daily member communications and pipeline building

Strengthen and build upon member relationships across North Carolina through 1:1 coffee chats, hosting member events, and connecting members to relevant NCAAT program areas.

Build upon a newly developed mission-aligned strategy to grow and deepen membership across North Carolina.

Build clear engagement pathways from sign-up to active participation and leadership.

Ensure membership efforts are responsive to feedback and evolving community needs.

Cultivate a welcoming and empowering member experience rooted in cultural diversity.

Use storytelling, narrative strategy, and relational organizing to recruit and retain members.

Cross-Team Collaboration and Integration

Be the owner and facilitator of the weekly membership team meetings (including members of the data team and leadership team) to keep stakeholders abreast of membership needs, issues, and programming.

Work with Community, Youth, Voter Engagement, Advocacy, and Communications teams to embed membership across programs.

Represent NCAAT and NCAATIA at outreach events, including occasional tabling and community activities.

Data, Learning, and Optimization

Collaborate closely with the data team to ensure NCAAT's membership growth model is aligned with our theory of power building and change.

Use tools like VAN and Every Action to track member growth and engagement.

Refine and monitor membership KPIs (1:1s held, membership tier definitions, growth, and numbers within the model); refine strategies based on data and community insights.

Internal Leadership and Volunteer Coordination

Manage the membership budget with strategic…