Volunteer Coordinator

Overview

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

Position Summary

The Volunteer Coordinator role supports World Relief’s efforts to build a vibrant community engagement structure that positively impacts clients, World Relief, the church, and the community. This is accomplished through ensuring volunteers are engaged in the development of authentic relationships with immigrants, fostering welcoming communities for mutual transformation, building a strong volunteer onboarding and training experience, coordinating engagement with different programmatic areas, and providing ongoing support and development of volunteer engagement pathways.

The Volunteer Coordinator is responsible for the successful implementation and oversight of the overall volunteer program including recruitment & onboarding, training, placement, engagement, retention and recognition. The Volunteer Coordinator oversees the entire lifecycle of all volunteers and creates meaningful relationships with individuals that are serving, making this role integral and long-term within the Church and Community Engagement Department.

Work Arrangement

This is a Hybrid position: 3 days in office, 2 days work from home.

Program, Training, Support, and Recognition

• Ensure a strong and dynamic volunteer base enabling the Fort Worth office to effectively support service delivery and community outreach objectives.
• Establish a comprehensive volunteer engagement plan including formal recruitment, training, communication and recognition plans.

Recruitment & Onboarding

• Collaborate with other Church & Community Engagement staff to develop and implement recruitment strategies for critical volunteer opportunities, assessing and refreshing priorities on an ongoing basis.
• Develop, promote, and maintain a wide range of volunteer opportunities to connect volunteers with the needs of programs and those they are serving.
• Represent World Relief at events to promote and recruit volunteer opportunities.
• Maintain a consistent, efficient and thorough application and screening process of all volunteers that complies with National Performance Standards; respond to volunteer inquiries in a timely, professional manner.

Training and Coaching

• Provide orientation and training to all incoming groups and volunteers.
• Develop and conduct refresher and leadership development training sessions for existing volunteers and provide continual coaching throughout their service commitment.
• Maximize use of World Relief’s e-learning platform “the Workshop” to develop learning pathways for churches and volunteers.

Placement

• Track database and manage volunteer assignments; develop targeted communications and engagement methods within the existing volunteer base.
• Monitor progress of each volunteer assignment and address performance deficits in a timely manner.

Engagement and Retention

• Work with all departments to guide, identify and support volunteer staffing needs.
• Coordinate volunteer communications and collaborate with the Marketing Coordinator on additional marketing needs.
• Plan meaningful volunteer recognition opportunities throughout the year.
• Ensure follow-up and communication with designated churches, organizations, and volunteer groups, including appreciation, events and thank-you notes.
• Develop and equip leader volunteers to support programs and new volunteers and to engage local churches in advocacy and service.
• Complete regular check-ins with volunteers to provide encouragement and practical support.

Programs and Services Collaboration

• Collaborate with programs staff to assess, create, and support church…