Community Engagement Manager

Company: Calpulli Mexican Dance Company
Location: Flushing, NY
Compensation: $25/ hour for 20 hours per week

The Community Engagement Manager is a pivotal role that provides operational oversight and ensures the effective delivery of Calpulli Mexican Dance Company’s community-based programs including Calpulli Community and its donation-based classes in dance and music. The role contributes to the success and sustainability of community programs, leads communications, and is the primary contact for community classes and events. The role ensures students and families of all backgrounds feel welcomed, are able to navigate processes to access classes and other programming, and are effectively onboarded.

The role also ensures data management, customer service, and financial tracking on site at community program locations. On site, the role provides and gathers information from stakeholders including host venues, parents, and students. It also oversees the role of Program Coordinator to ensure their efforts are maximized. Offsite, the Community Engagement Manager works closely with the Director of Arts-in-Education to formulate and execute plans that enhance the quality, reach, and impact of Calpulli’s community programming including but not limited to consistent communications, managing community events, and fundraising efforts leveraging community-based resources.

The role engages with the General Manager to connect to organizational-level operations to find efficiencies and manage capacity. The role will pilot the creation of benchmarks and metrics to measure and capture the impact of Calpulli’s community initiatives. This core responsibility is tied to the organization’s strategic plan. At the present time, the role is a combination of hourly work on weekends at program sites in Queens, Manhattan, and, seasonally, in New Rochelle and Staten Island.

The other portion of the time is remote work for planning, meetings, outreach and communications, and management.

• Serve as the point of contact for Calpulli Community and all inquiries related to registration, donations, scheduling, and data gathering
• Serve as the point of contact for Calpulli Danza Juvenil, a pre-professional dance program for young artists that serves as a stepping stone from Calpulli Community classes into more rigorous training and performance opportunities
• Coordinate communication across all Calpulli Community sites
• Provide leadership, training, and guidance to the Program Coordinator(s)
• Oversee the execution and enhancement of Calpulli Community programs, ensuring they meet accessibility and engagement objectives
• Provide all students and families a warm welcome to classes and foster a positive and collaborative work environment among community program staff.
• Communicate with and is the intermediary between the Director of Arts-in-Education, General Manager, Executive Director, Teaching Artists, Students, and Families
• Ensure program and event information reaches students and patrons for events, classes, etc. across all platforms including word of mouth and in person announcements.
• Proactively and urgently communicate any issues related to student safety and the safety of any others in the class to the Director of Arts-in-Education and Executive Director
• Establish processes for last minute or emergency changes or cancellations of community programming ensuring comprehensive contacting of all stakeholders

• Enter and manage information in data management systems and tools employed for community program management and outreach
• Assist students and families with online registration including account set up and liability releases
• Assist with credit card payments and assure receipts for all transactions and donations are completed and that private information is protected
• Gather and analyze data from existing accounts and propose/ execute new surveys for families, students, and other stakeholders with Calpulli Community
• Update and maintain public-facing information on website and other sources about community programming
• Manage community-based…