Senior Program Officer, Community & Volunteer Engagement

Country: United States

Area of Interest: Membership

Posting Date: August 5, 2026

Type of Employment: Staff

Partners of the Americas (POA) is a private, nonprofit volunteer organization founded in 1964 that connects people, institutions, and communities across the Western Hemisphere, especially between the United States, Latin America, and the Caribbean. Its purpose is to build bridges of collaboration to promote sustainable development, strengthen civil society, and create opportunities that improve people’s lives. Over the past six decades, POA has become a strong network that engages volunteers, professionals, governments, and businesses, generating positive impact in education, economic development, agriculture, health, youth leadership, and community resilience.

The Senior Program Officer (SPO), Community & Volunteer Engagement leads a broad portfolio spanning Chapter, and affiliate organizations relations,volunteer and member engagement, grantmaking, international exchange programming, network events, strategic communications, and data and systems management. The role serves as a primary Home Office relationship manager for the volunteer network; manages the full lifecycle of privately funded grant and exchange initiatives; develops multilingual engagement and communications strategies;

and builds systems and processes that support compliance, continuity, and a high-quality participant and member experience. SPO works cross-functionally with leadership, board members, Finance and Administration, Communications, Business Development, program teams, volunteer leaders, implementing partners, and donors.

This position is based in Washington, DC.

• Support the development and implementation of member, Chapter, and Partners
  
  Campus engagement strategies, with emphasis on defining tangible member value, strengthening Home Office relationships, and responding to network needs.
• Contribute member and network insight to discussions about membership models, benefits, pricing, sponsor ships, and sustainable revenue strategies in collaboration with leadership and Finance.
• Gather and synthesize member and volunteer needs through direct relationship management, meetings, site visits, surveys, and ongoing engagement; translate insights into benefits, resources, programming, and strategic recommendations.
• Translate member, Chapter, and Partners
  
  Campus feedback into actionable recommendations and proposed initiatives; work with leadership and relevant teams todeterminepriorities, ownership, resources, and implementation pathways.
• Maintain accurate Chapter,Partners Campus, member, and engagement data; assess and recommend technology and process improvements whileidentifyingimplementation capacity, transition risks, and effects on the member experience.
• Coordinate member-related platforms, vendors, renewals, contracts, invoices, and internal stakeholders as assigned.

• Serve as a primary Home Office relationship manager for Chapters and Partners
  
  Campuses across the Americas, providing responsive, culturally aware support and helping set clear, realistic expectations for partnership with the organization.
• Manage Chapter and Partners
  
  Campuslife cycle processes, including inquiries, chartering, Board approval, administrative onboarding, orientation, leadership transitions,required documentation, and ongoing support.
• Plan and facilitate
  
  Chapter and network leader meetings, youth leader meetings, webinars, and other engagement spaces, including agenda design, multilingual facilitation, speaker coordination, promotion, and follow-up.
• Maintain records and calendars of Chapter and network needs, leadership changes, reporting cycles, major activities, and upcoming engagement opportunities.
• Respond to ongoing member, Chapter,Partners Campus, applicant, grantee, and public inquiries, triagingrequestsand connecting individuals with appropriate internalor external resources.
• Serve as the primary staff liaison to the Board Network Committee, including coordinating agendas, preparing materials,facilitating communication between staff and committee members, documentingdecisionsand action items, and helping align committee support with agreed organizational and network priorities.
• Recruit, onboard, coordinate, and support volunteers serving as reviewers, facilitators, committee members, Chapter leaders, mentors, and other program contributors across countries and professional backgrounds.
• Develop volunteer engagement opportunities, recognition practices, learning opportunities, and cross-border connections that strengthen relationships, leadership, service, and professional growth across the network.

• Plan and coordinate major network events and conferences, including What Works, in partnership with implementing organizations, Chapters, staff, vendors, and volunteer leaders.
• Develop scopes of work, agreements, event websites,…