Resettlement Specialist: Preferred Communities ICM- 2025782

Organization Summary

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war‑torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

The Resettlement (Preferred Communities) Specialist provides intensive case management services to newly arrived refugees with acute vulnerabilities, including significant medical conditions, through the Preferred Communities (PC) program. This position is a 40 hour/week role which assists refugees and other eligible immigrants to achieve self‑sufficiency within a 12‑month period. This is a grant funded position through the Office of Refugee Resettlement.

This is a Hybrid role: 4 days onsite and 1 day work from home.

• This role is responsible for supervising interns and associate level support team members and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check‑ins, and weekly or bi‑weekly check‑ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame.
  
  Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values, including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.
• Provide multi‑faceted intensive case management services to a caseload of 20‑25 refugees, SIVs and other Office of Refugee Resettlement eligible individuals.
• Create and implement individualized Self‑Sufficiency Plans in collaboration with clients enrolled in the PC program.
• Assist client to learn to independently navigate the U.S. medical system to manage acute health conditions.
• Coordinate appointments and referrals for clients including medical and mental health appointments, social services, and other community referrals.
• Provide extended coaching and orientation for clients on topics identified as obstacles to integration, including but not limited to mental and physical health, financial management, parenting and family wellness.
• Maintain accurate and up to date records including case notes, case files, budgets, and reports.
• Collaborate with community partners to connect clients to needed services and opportunities present in the Triangle area, and to develop new referral opportunities for WRD clients.
• Facilitate mental health support groups using the Pathways to Wellness group curriculum.
• Collaborate with other WRD client service staff to provide holistic services that maximize all core offerings for which clients are eligible.
• Maintain open, ongoing communication with staff, volunteers, and community partners on behalf of clients in accordance with individual self‑sufficiency plans, while honoring confidentiality.
• Supervise and mentor the equivalent of one full time interns each semester.
• Participate in onboarding of new PC staff.
• Mature and personal Christian faith.
• Committed to the mission, vision, and values of World Relief.
• Desire to serve and empower the Church to impact vulnerable communities.
• Able to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals’ For the Health of The Nation document.
• Valid driver’s license, access to reliable vehicle and ability to pass MVR standards.
• At least 2 years case management experience with vulnerable populations.
• Demonstrated ability to engage in culturally appropriate and humble…