Membership and Outreach Coordinator

Job Title: Membership and Outreach Coordinator
Salary Range: $40,000 to $50,000 annually, depending on experience
Final date to receive applications: September 15 th , 2026 at 11:59 pm
Start Date: October/November 2026
Reports to: Director of Outreach and Community Engagement
Supervises: N/A
Location: Walloon Lake Association and Conservancy Office: 4060 M-75 Walloon Lake, MI, Suite 102, 49796
Work Schedule: Office based, with some recurring remote work allowed

The Walloon Lake Association and Conservancy (WLAC) is a 501(c)3 nonprofit organizations whose mission is to deliver Walloon Lake, a place where people and nature thrive, to the next generations through the power or conservation. WLAC has a robust water stewardship program and has permanently protected nearly 2,400 acres of land with 57 nature preserves and 20 conservation easements on private land.

Serving as a primary point of contact for members, visitors, partners, vendors, and the public, the Membership and Outreach Coordinator is an important member of the Walloon Lake Association and Conservancy team. This position supports WLAC’s mission by building and maintaining strong relationships with members, donors, volunteers, and community partners while helping ensure a welcoming and professional experience across all points of contact.

Key responsibilities include membership and donor stewardship, constituent database management, communications, social media, and administrative office functions that support the organization’s day-to-day operations. The position represents WLAC in person, online, and by telephone with professionalism, warmth, responsiveness, and attention to detail.

The ideal candidate is highly organized, detail-oriented, and service-focused, with strong written and verbal communication skills, experience managing databases and constituent information, and familiarity with digital communications and social media platforms.

Membership Engagement

Serves as the first point of contact for members, donors, volunteers, partners, vendors, and the public by welcoming visitors, answering and directing phone calls, responding to the general email account inquiries, and providing exceptional customer service

Collaborates with the Fund Development and Outreach Committee to develop, implement, and evaluate strategies that recruit, engage, retain, and steward members in alignment with the organization's strategic plan

Tracks and analyzes membership trends and performance metrics to evaluate recruitment and retention efforts and identify opportunities for growth

Serves as a key point of contact for members by responding to inquiries, providing exceptional customer service, and fostering positive relationships

Gathers member feedback and insights to help inform organizational priorities, programs, and communications

Coordinates membership campaigns, renewals, benefits, and recognition programs

Prepares timely reports and analysis for the Executive Director, Director of Outreach and Community Engagement, Board of Trustees, committees, and staff as needed

Database Management

Serves as the organization's primary administrator for Salesforce, ensuring the integrity, accuracy, security, and effectiveness of all constituent records

Processes memberships, donations, event registrations, and other constituent transactions accurately and in a timely manner

Develops reports, dashboards, mailing lists, and data analyses to support fundraising, membership, communications, and organizational decision making

Collaborates with other staff members to reconcile donor records, revenue reports, and financial data

Builds and manages Salesforce campaigns to support fundraising appeals, events, membership initiatives, and communications

Oversees the timely acknowledgment of donations and memberships and ensures donors receive accurate tax receipts and stewardship communications

Identifies opportunities to improve database processes, implements best practices, and provides Salesforce training and support to staff

Communications, Marketing and Outreach

Supports the development and implementation of an annual communications and…