RN Care Manager

The RN Care Manager is a fully remote contract focused on supporting patients with diabetes through proactive care coordination, education, and clinical triage. This nurse serves as a primary clinical contact for patients, monitoring health data, identifying changes in condition, and escalating concerns to treating providers in a structured telehealth environment.

This role is ideal for an RN with hands-on experience in diabetes management who thrives in virtual care and patient education.

• Manage a caseload of patients with diabetes, serving as the primary escalation point for changes in condition or increased care needs.
• Conduct proactive patient outreach based on incoming monitoring alerts, glucose trends, and other clinical indicators.
• Assess physiological data including blood glucose readings, symptoms, and related comorbidities, taking timely action when values fall outside established parameters.
• Provide patient education focused on diabetes self-management, medication adherence, lifestyle modification, and recognition of warning signs.
• Identify signs of worsening condition and escalate concerns to MD, NP, or PA using standardized clinical communication protocols.
• Support non-licensed staff in executing care management tasks related to diabetes monitoring and patient follow-up.
• Follow established care protocols and document assessments, interventions, and any necessary deviations accurately and thoroughly.
• Coordinate additional resources as needed, including device support, care adjustments, or referrals.
• Assist with coverage across other clinical programs when needed to support urgent staffing or patient care needs.
• Perform other related duties as assigned by Team Leads or Project Managers.

• Active Registered Nurse license in good standing.
• Minimum of 2 years of clinical nursing experience.
• Direct experience managing patients with diabetes, including assessment, education, and ongoing condition monitoring.
• Graduation from an accredited registered nursing program.
• At least 6 months of experience in telephonic triage and patient education.
• Ability to obtain and maintain multi-state licensure and required continuing education.
• Active licensure in New York

• Strong clinical judgment and critical thinking skills, particularly in diabetes management.
• Excellent verbal and written communication skills with the ability to educate patients at varying health literacy levels.
• High proficiency in telephonic assessment and independent triage, including escalation to treating providers.
• Ability to develop patient-centered care plans tailored to individual needs and social determinants of health.
• Comfort working across multiple technology platforms, including telehealth and remote monitoring systems.
• Ability to follow and initiate standing orders as appropriate.
• Strong collaboration skills and clear communication with interdisciplinary care teams.

• Bilingual in English and Spanish.
• Experience managing diabetes in a telehealth or remote monitoring environment.
• Ability to obtain additional state endorsements as needed.