Workers' Case Manager

While several specific locations are listed, this role is fully remote and open to candidates in any location.

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Acrisure is seeking a Telephonic Nurse Case Manager to support workers’ compensation claims through clinical case management and coordination of care. This role works closely with medical providers, employers, claims professionals, and injured workers to facilitate appropriate treatment, promote recovery, and support safe and effective return‑to‑work outcomes.

Candidates must have hands‑on experience managing workers’ compensation cases, as this is essential to successfully perform in this position. This is a fully remote position operating in a structured, high volume, fast‑paced environment. Success requires strong organization, adaptability, and the ability to manage multiple cases while maintaining responsiveness, accuracy, and effective communication.

• Manage telephonic case management for workers’ compensation claims, including assessment, care coordination, and ongoing case oversight
• Collaborate with injured workers, healthcare providers, employers, claims representatives, and legal partners to support treatment plans and recovery outcomes
• Evaluate treatment plans and provide guidance based on clinical knowledge and case‑management best practices
• Facilitate return‑to‑work planning and monitor progress toward recovery goals
• Maintain frequent telephonic and written communication with all involved parties throughout the life of the claim
• Advocate for appropriate and cost‑effective care while supporting positive health outcomes
• Maintain accurate, timely, and compliant documentation of all case activity
• Identify barriers to recovery and implement strategies to improve outcomes
• Ensure compliance with regulatory requirements, company standards, and HIPAA guidelines
• Manage assigned caseload independently, prioritizing work and adjusting plans as needed

• Strong understanding of workers’ compensation processes, case‑management practices, and return‑to‑work coordination
• Ability to manage a high volume caseload in a structured, metrics‑driven environment
• Strong communication skills with the ability to navigate complex and sensitive conversations
• Proficiency with Microsoft Office and ability to work effectively in a remote setting using multiple systems and screens
• Demonstrated ability to work independently while maintaining productivity and quality standards
• Strong organizational skills and ability to manage competing priorities
• Positive, adaptable mindset with the ability to work effectively in a fast‑paced environment
• Bilingual (Spanish speaking) skills are highly beneficial

• Active Registered Nurse (RN) license required
• One of the following required: CCM, CDMS, COHN, or CRRN
• Associate or bachelor’s degree in nursing or a related clinical field
• Compact RN license beneficial
• Additional state licenses, including CA, NY, MA, IL, OR, NV, MI, HI, MD, or DC, would be useful

Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its…