Remote Support Professional

Position: Remote Support Professional ($20.84 - $22.09)
About the Organization:

The Arc Prince George’s County serves more than 600 individuals with disabilities through a variety of programs, services and supports. Our primary areas of support are community living, family and personal supports, employment services, and day programs - all with an emphasis on person-centered community involvement and inclusion. To learn more about us, please visit (Use the "Apply for this Job" box below)..

Position Summary:

The Remote Supports Professional (RSP) plays a dual role in delivering overnight support through technology-enabled remote monitoring and providing in-person backup coverage when needed at homes across Arc Prince George’s County. This blended position helps ensure real time responsiveness, consistent support, and emergency coverage while promoting safety, autonomy, and dignity for individuals served. This role is ideal for someone who is tech-comfortable, calm under pressure, and able to quickly transition between remote monitoring and on-site intervention.

This blended RSP/Roamer role strengthens the agency’s ability to provide safe, flexible overnight coverage while embracing technology-first models of care. The incumbent may be reassigned to fully remote or fully in person support roles based on program needs;
This position has no direct reports.

Working Days &

Hours:

Work Hours:

11:00 PM to 7:00 AM (Part-time & Full-time opportunity available)
Hourly Pay: $20.84 - $22.09 (Hourly)
Remote Monitoring (Overnight)
Monitor alerts and activity via smart tech Respond to incidents in real time Provide audio/video support as needed

Document shifts and responses

Roaming / In-Person Support Provide on-site backup coverage

Assist with ADLs and safety needs

Coordinate with remote staff

Report incidents and follow up Technology Operations Use monitoring and communication systems

Report issues and troubleshoot basics

Documentation & Reporting Log alerts and outcomes

Complete reports and summaries

Communicate with team and leadership

Training & Development Complete required trainings

Stay updated on care plans

Professionalism & General Expectations Maintain professionalism and confidentiality

Follow policies and standards

Be punctual, dependable, and collaborative

Act with integrity and accountability

Respond to emergencies promptly

Use initiative and problem-solving skills

High school diploma or GED required; associate or bachelor’s degree preferred.

Minimum 1 year of experience supporting individuals with intellectual/developmental disabilities.

Previous DSP, direct care, or tech-based human services experience strongly preferred.

Comfortable with software platforms, video monitoring tools, and assistive technologies.

Ability to operate smartphones, tablets, PCs, communication platforms, and cloud-based alert systems.

Calm and composed under pressure, especially during emergencies.

Clear, empathetic communicator (remote and in-person).Flexible and dependable with a willingness to travel overnight as needed.

Strong understanding of person-centered support and trauma-informed care.

Total Rewards The Arc offers a competitive salary and comprehensive benefits, to include medical, dental and vision plans. A 403(b) retirement plan w/ employer match, tuition reimbursement, benevolence program, paid holidays, generous paid time-off, paid training, company paid life insurance, and much more!
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