Remote LPN: Advanced Care Planning Specialist

Join Aledade’s growing clinical call center team in this 100% remote, telephonic role designed for LPNs looking to transition away from bedside floor stress into high‑impact patient advocacy. As an LPN – Advanced Care Planning Specialist (internally called Facilitator), you will guide patients through meaningful, end‑of‑life care conversations and secure their medical wishes from the comfort of your home office.

This full‑time position features structured 8‑hour shifts scheduled Monday through Friday between 8:30 a.m. and 10:00 p.m. ET, with specific shift times rotating approximately every 6 months to ensure team balance. To support patients during peak periods, voluntary overtime may be solicited during high‑volume months, providing an opportunity to boost earnings while helping families when they need it most.

• Conduct personalized, compassionate advance care planning conversations with patients and/or families to identify, document, and communicate their healthcare goals and wishes for future medical care.
• Educate patients and families about medical interventions—such as feeding tubes, mechanical ventilation, and CPR—in simple, understandable terms so informed decisions can be made.
• Accurately document details of the conversation within 48 hours to generate state‑specific advance care planning documents.
• Provide patient support via incoming patient calls, documentation review support, and special projects when needed.
• Maintain knowledge of state‑specific laws and regulations regarding advance care planning through training and one‑on‑one sessions.
• Other duties as assigned.

• Licensed Practical Nurse (LPN):
  Certificate or Diploma in Practical Nursing.
• Current and unrestricted LPN license.
• 2+ years’ experience as an LPN or relevant experience.
• Demonstrated knowledge of serious medical conditions (e.g., COPD, CHF, ESRD) and their progression.
• Demonstrated ability to adapt to shifting priorities and fast‑paced environments.
• Familiar with Google Suite (Google Meets, Google Sheets, & Google Docs); ability to learn new call center/telephony and patient documentation technology quickly.
• Ability to navigate between multiple systems while speaking with patients.
• Strong communication skills (verbal & written) with a high level of active listening and empathy for emotional conversations.
• Strong time‑management skills and attention to detail.
• Familiarity with state‑specific legal regulations regarding advance directives and Medical Power of Attorney; familiarity with ACO and Medicare/CMS guidelines.

• Experience in palliative care or hospice; CHPN (Certified Hospice and Palliative Nurse) or CHPLN (Certified Hospice and Palliative Licensed Nurse) certifications.
• Inpatient hospital experience including ICU or emergency medicine.
• Spanish‑speaking experience.

• Prolonged periods of sitting at a desk and working on a computer.

$60,000 – $60,000 a year.

Hourly Range: $28.85 an hour base + bonus + equity. Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience.

• Flexible work schedules and the ability to work remotely are available for many roles.
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners.
• Robust time‑off plan (21 days of PTO in your first year).
• Two paid volunteer days and 11 paid holidays.
• 12 weeks paid parental leave for all new parents.
• Six weeks paid sabbatical after six years of service.
• Educational Assistant Program and Clinical Employee Reimbursement Program.
• 401(k) with up to 4% match.
• Stock options.
• And much more!

At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs.

All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.